Engagement Support Executive

Talent League Sdn Bhd; Selangor; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Health benefits (medical, dental, eye)

People-first culture

Learning opportunities and training

Job summary

Jora Malaysia seeks an organized Coordinator to support client engagements and administrative tasks in a fast-paced environment.

You will coordinate between managers and teams, manage schedules, and help with travel logistics. Strong communication, detail-orientation, and the ability to work independently are essential.

Qualifications

• Diploma or degree in Business, Management, Finance, or related field.
• 1–3 years in coordination, admin, or customer support in fast-moving environments.
• Excellent written and verbal communication, professional emails.
• Ability to turn conversations into meeting notes, action items, and follow-ups.
• Detail-oriented with strong follow-through.
• Proactive, resourceful, and able to work independently or in a team.

Responsibilities

• Coordinate between managers and teams to plan client engagements.
• Maintain an up-to-date fieldwork schedule with deadlines and progress tracking.
• Prepare engagement timelines and share with clients and teams.
• Create document requisition lists and follow up on outstanding information.
• Provide admin support during planning and execution.
• Monitor engagement progress and ensure milestones are met.
• Arrange travel logistics for out-of-town assignments.
• Act as liaison with clients, manage calls, emails and messages.
• Assist in creating client-ready reports and presentations.
• Keep resource database updated and track market research.
• Manage billing details, timesheets, and monthly invoices.
• Role will evolve with KPIs and organizational growth.

Skills

Clear communication

Meeting notes

Attention to detail

Proactive mindset

Independent worker

Team collaboration

Education

Bachelor’s/Diploma in Business

Tools

CRM software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Diploma or Degree in Business, Management, Finance, or anything similar, if you learned IT through experience, we love that too.
• You have 1 to 3 years of experience in coordination, admin, customer support, or similar roles where things move fast.
• You communicate clearly, confidently, and professionally, whether you’re talking to teammates, clients, or sending that perfectly structured email.
• You can turn conversations into meeting notes, action items, and follow-up steps without missing a beat.
• You have an eye for details that others might miss and follow through until the last box is checked.
• You are proactive, resourceful, and comfortable working independently (but also thrive in a collaborative team).
• Most importantly, you bring a positive attitude, curiosity to learn, and the drive to make every engagement smoother than the last.

Requirement

What we are looking for:

• Diploma or Degree in Business, Management, Finance, or anything similar, if you learned IT through experience, we love that too.
• You have 1 to 3 years of experience in coordination, admin, customer support, or similar roles where things move fast.
• You communicate clearly, confidently, and professionally, whether you’re talking to teammates, clients, or sending that perfectly structured email.
• You can turn conversations into meeting notes, action items, and follow-up steps without missing a beat.
• You have an eye for details that others might miss and follow through until the last box is checked.
• You are proactive, resourceful, and comfortable working independently (but also thrive in a collaborative team).
• Most importantly, you bring a positive attitude, curiosity to learn, and the drive to make every engagement smoother than the last.

Responsibility

What you will do:

a) Client Engagement Planning

• Be the Connector: Coordinate between managers and team members to plan and schedule client engagements that run like clockwork.
• Keep it tight: Maintain an accurate, up-to-date fieldwork schedule so deadlines are clear and progress is easy to track.
• Set the stage: Prepare and share engagement timelines with clients and teams before kickoff, everyone knows what’s coming.
• Get the details right: Help create document requisition lists and follow up on outstanding info so fieldwork starts smoothly.
• Support where it counts: Provide admin assistance during planning and execution to keep things moving.
• Own the flow: Monitor engagement progress, ensuring milestones are met and nothing falls through the cracks.
• Plan the Journey: Arrange travel logistics for out-of-town assignments, including car-pooling arrangements, flights, accommodations, and local transportation.

b) Client Communication & Relationship Management

• Be the voice: Act as the go-to liaison between the company and clients, ensuring communication is timely and clear.
• Handle with care: Manage calls, emails, and messages, directing them to the right people fast.
• Respond like a pro: Address general client inquiries promptly and professionally.
• Listen and improve: Gather client feedback and share it with the team to keep raising the bar.

c) Report Preparation

• Make it shine: Assist in creating reports and presentations that are clear, polished, and client-ready.

d) Administrative Support

• Stay updated: Keep the company’s resource database fresh and accurate.
• Track trends: Help maintain market research analysis so we’re always ahead.
• Keep it clean: Compile billing details, check staff claims, and monitor attendance, assignments, and timesheets.
• Close the loop: Send monthly reminders on outstanding invoices with Statements of Account.

e) Adapt & Evolve

• We’re growing fast, and so will your role. Expect changes, embrace them, and keep making things better. Performance will be measured against KPIs that evolve with the business.

Benefits

What we offer:

• Competitive salary because great work deserves great rewards
• Annual bonuses tied to performance and team success
• Comprehensive health perks, including medical, dental, and optical claims, because feeling your best matters.
• A collaborative, people-first culture where your ideas matter
• Learning opportunities, workshops, and certifications encouraged (we grow together)
• Friendly and supportive team environment
• Employee engagement initiatives and team-building outings