Endpoint Management & Office Productivity Specialist

Talentcloud.ai group; Kuala Lumpur; Sur place; MYR 36 000 - 72 000; Plein temps

Résumé du poste

Talentcloud.ai group in Kuala Lumpur is seeking an IT Endpoint Specialist responsible for provisioning, configuring, and supporting Windows and Mac endpoints to keep a secure, efficient environment for end-users.

You will manage user access via Active Directory and Microsoft 365, install productivity and security software, resolve hardware and software issues, and maintain documentation while collaborating with internal teams and vendors to meet SLAs and adopt new technologies.

Qualifications

• Bachelor's degree or extensive field experience.
• 2+ years of endpoint experience.
• Experience with AD/Exchange/MS365.
• Provision Windows/Mac endpoints.
• Implement endpoint security and productivity software.

Responsabilités

• Provision, setup and configure Windows/Mac endpoints for end users.
• Manage user accounts via AD and MS365 with required software.
• Respond to tickets and maintain SLAs.
• Troubleshoot hardware/software/network issues with IT teams.
• Maintain endpoint inventory and documentation.
• Ensure security best practices and IT governance.
• Create user guides and troubleshooting docs.
• Collaborate with vendors to meet SLAs and adopt new technologies.

Connaissances

Endpoint management

Windows/macOS support

Active Directory

MS 365/Office 365

Troubleshooting

Documentation

Communication

Formation

Bachelor’s degree in Computer Science, Engineering, IT or extensive field experience in lieu.

Outils

Microsoft Active Directory

Microsoft 365

Microsoft Teams

Adobe Sign

Antivirus software

DLP

PAM

Exchange

Windows OS

MacOS

Description du poste

Talentcloud.ai group in Kuala Lumpur is seeking an IT Endpoint Specialist responsible for provisioning, configuring, and supporting Windows and Mac endpoints to keep a secure, efficient environment for end-users.

You will manage user access via Active Directory and Microsoft 365, install productivity and security software, resolve hardware and software issues, and maintain documentation while collaborating with internal teams and vendors to meet SLAs and adopt new technologies.