Senior Endpoint & Office Productivity Engineer

Tune Protect Group

Kuala Lumpur

On-site

MYR 67,000 - 100,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Tune Protect Group seeks an IT Endpoint Specialist to provision and support Windows and Mac endpoints, manage AD and MS365 access, and install productivity and security software for end users. The role acts as SME for endpoints, maintains inventory, and enforces security best practices.

You will collaborate with internal teams and vendors to meet SLAs, document processes, and explore new technologies to enhance office productivity.

Qualifications

Bachelor’s degree in computer science, engineering, information technology or extensive field experience in lieu.
Min 2 years of experience.
Experience installing and configuring Windows desktops/notebooks.
Experience installing and configuring Apple Mac desktops/notebooks a plus.
Experience installing and configuring endpoint productivity software (Office, Teams, Adobe Sign).
Experience installing and configuring endpoint security software (antivirus, DLP, PAM).
Knowledge of Active Directory Authentication and User Management.
Knowledge of Exchange and MS365; ability to generate reports.

Responsibilities

Provision, setup, and configuration of Windows and Mac endpoints for end users.
Manage user access via AD and MS365; install productivity and security software.
Respond to incident tickets promptly with good customer satisfaction.
Troubleshoot hardware, software, and systems issues with Infrastructure/Cloud/Security teams.
Monitor performance metrics to ensure SLAs are kept.
Maintain inventory of hardware and software and forecast capacity.
Create and maintain documentation including guides and change requests.
Ensure security best practices and act as SME for endpoints and office productivity.
Collaborate with internal teams and vendors to meet SLAs and explore new technologies.