End User Computing Leader – Strategy, EUC & VDI Innovation

Great Eastern

Kuala Lumpur

On-site

MYR 250,000 - 450,000

Full time

3 days ago

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Job summary

Great Eastern seeks a senior End-User Computing leader to own the EUC vision and roadmap, driving improvements in user experience across devices and enterprise tools. You will own Intune deployment, M365 optimization, and VDI strategies while coordinating with IT leaders to align with the overall IT strategy.

The role requires strong leadership, 10+ years in EUC, and hands-on capabilities across Windows, macOS, mobile, and cloud-based end-user solutions.

Qualifications

Bachelor’s degree in Computer Science / IT or equivalent.
Minimum 10 years of relevant experience with end-user computing and leading teams.
Strong troubleshooting skills for IT infrastructure and applications.
Experience collaborating with multiple IT/business teams for incident management.
Planning and organizational skills for leading a team and BAU workload.
Deep knowledge of end-user computing systems like Microsoft 365, AD, and email.
Hands-on design of EUC across Windows, macOS, mobile, and VDI/Azure VDI.
Strong experience with Intune, Autopilot, GPO to MDM modernization, Entra ID, CA, Windows 11.
Self-driven with leadership and change management capabilities.
Excellent communication, analytical, and problem-solving abilities.
Ability to simplify complex challenges with architecture, automation, and integrations.
Ability to design EUC solutions and develop reference architectures/blueprints.
Microsoft Azure Administrator / Solutions Architect Expert will be a plus.

Responsibilities

Lead the end-user computing experience and refine operating model.
Develop and implement EUC strategy aligned with IT goals.
Oversee development/maintenance of EUC systems—hardware, software, services.
Collaborate with IT leaders to integrate EUC with other IT systems.
Work with stakeholders to meet end-user computing needs.
Participate in activities reducing recurring incidents (problem management).
Manage geographically diverse EUC team with leadership and coaching.
Develop and manage EUC budget for resources and efficiency.
Provide standby support after hours for major incidents.
Stay updated on EUC trends and adopt improvements.
Deploy, configure, and manage laptops/desktops/mobile devices/peripherals.
Implement/manage enterprise endpoint solutions – Intune; design/deploy VDI (Citrix, VMware Horizon, Azure VDI).
Optimize performance in remote/hybrid environments; support M365/Teams/OneDrive/SharePoint.
Monitor EndPoint environments; troubleshoot OS/hardware/app issues.
Enforce endpoint security policies (DLP, encryption, EDR).
Contribute to EUC roadmap focusing on UX and efficiency.
Formulate IT policies for security, devices, and user usage across group.
Manage M365 suite (Entra ID, MDM, Intune).