End-to-End O2C Analyst - Finance & Logistics

Elanco; Petaling Jaya; On-site; MYR 72,000 - 100,000; Full time

Job summary

Elanco Malaysia seeks an Analyst, O2C to provide end-to-end order management support for the Affiliate, ensuring compliance with policies and local statutory requirements. You will manage inquiries, coordinate with internal stakeholders, and drive process improvements while transferring knowledge to teammates.

Responsibilities include creating and confirming orders, sharing shipping instructions, coordinating with logistics providers, generating billing, and ensuring timely reports and

Qualifications

• Diploma/Degree in Finance/Accounting, Business Administration with 1 - 3 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service.
• Intermediate knowledge and understanding of Order Management and Accounting Functions
• Intermediate knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook.
• Experience using ServiceNow or Salesforce is a plus but not required.

Responsibilities

• Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
• Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
• Work closely with LSPs or warehouse personnel to ensure accuracy and timeliness of outbound shipments.
• Generate billing according to the established Elanco billing policy and comply with countries tax requirements.
• Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
• All requests should be processed according to the established work instruction and process definition guideline.

Skills

Order Management

ERP SAP

MS Office (Excel/PowerPoint/Outlook)

English proficiency

Education

Finance/Accounting or Business Administration degree

Tools

ServiceNow

Salesforce

Job description

Elanco Malaysia seeks an Analyst, O2C to provide end-to-end order management support for the Affiliate, ensuring compliance with policies and local statutory requirements. You will manage inquiries, coordinate with internal stakeholders, and drive process improvements while transferring knowledge to teammates.

Responsibilities include creating and confirming orders, sharing shipping instructions, coordinating with logistics providers, generating billing, and ensuring timely reports and