Email & Chat Support Only- Mandarin Speaker

Teleperformance; Penang; On-site; MYR 33,000 - 58,000; Full time

Job summary

Teleperformance Malaysia is seeking a Non-Voice Customer Support Representative who speaks Mandarin and English to join our chat and email support team. You will handle Mandarin and English inquiries via live chat and email, delivering timely, accurate, and courteous assistance.

Fresh graduates welcome. You will receive comprehensive training, pursue career growth, and work in rotation shifts including weekends and holidays at our Bayan Lepas office.

Qualifications

• Fluent in Mandarin with strong English communication.
• Minimum qualifications: SPM, Diploma or Degree.
• Fresh graduates welcome.
• Experience in customer service, email, or chat is a plus.
• Strong written communication and typing skills.
• Attention to detail and problem-solving ability.
• Ability to work independently and in a team.
• Willing to work rotational shifts, weekends and public holidays.

Responsibilities

• Respond to customer enquiries via live chat and email in Mandarin and English.
• Resolve customer issues with high service quality.
• Investigate and troubleshoot using internal systems and knowledge bases.
• Escalate complex cases to relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Meet productivity, quality, and customer satisfaction targets.
• Stay updated with product knowledge and policy/process changes.

Skills

Mandarin

English communication

Typing

Problem solving

Attention to detail

Teamwork

Independence

Education

SPM/ Diploma / Degree

Tools

Internal systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Email & Chat Support Only- Mandarin Speaker

Looking for a role where you can use your Mandarin skills without being on calls? Join our team as a Non-Voice Customer Support Representative! You'll assist customers through live chat and email, providing timely, accurate, and professional support while ensuring an outstanding customer experience.

Job Summary

Looking for a role where you can use your Mandarin skills without being on calls? Join our team as a Non-Voice Customer Support Representative! You'll assist customers through live chat and email, providing timely, accurate, and professional support while ensuring an outstanding customer experience.

What You'll Do

• Respond to customer enquiries via live chat and email in Mandarin and English.
• Resolve customer issues efficiently while maintaining high service quality.
• Investigate and troubleshoot customer concerns using internal systems and knowledge bases.
• Escalate complex cases to the relevant teams when necessary.
• Maintain accurate records of customer interactions.
• Meet individual and team productivity, quality, and customer satisfaction targets.
• Stay updated with product knowledge, policies, and process changes.

What We're Looking For

• Fluent in Mandarin (reading, writing, and speaking) and able to communicate in English.
• Minimum SPM, Diploma, or Degree qualification.
• Fresh graduates are encouraged to apply.
• Previous experience in customer service, email, or chat support is an added advantage.
• Strong written communication and typing skills.
• Good problem-solving ability and attention to detail.
• Able to work independently and as part of a team.
• Willing to work rotational shifts, including weekends and public holidays.

Why Join Us?

• Competitive salary with attractive language allowance.
• Performance-based incentives.
• Comprehensive training provided.
• Career growth and internal promotion opportunities.
• Supportive and inclusive work environment.
• Medical benefits and annual leave.
• Work at a modern office in One Precinct, Bayan Lepas.