Customer Service Representative – Mandarin Speaker

Teleperformance; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary package

Language allowance where applicable

Comprehensive training provided

Career development and internal promo

Medical and insurance benefits

Friendly and inclusive work env.

Global organization with international

Job summary

Teleperformance Malaysia is seeking a Mandarin-speaking Customer Service Representative based in Medini 9, Iskandar Puteri, Johor Bahru. You will support customers via phone, email, and live chat in Mandarin and English, with rotational shifts over five days per week.

The role emphasizes accurate documentation, issue resolution, and collaboration with internal teams to maintain high service quality. Training is provided, and a global organization offers growth opportunities.

Qualifications

• Mandarin proficiency for customer support (spoken and written).
• English proficiency for internal communication and training.
• Minimum of SPM, Diploma, or Degree.
• Strong communication and interpersonal skills are essential.
• Excellent problem-solving and customer service abilities.
• Computer literate and comfortable with customer service tools.

Responsibilities

• Provide customer support via phone, email, and live chat in Mandarin and English.
• Handle inquiries, complaints, and service requests professionally and promptly.
• Resolve issues by identifying effective solutions while maintaining satisfaction.
• Accurately document interactions and maintain records in the system.
• Escalate complex issues to relevant departments when needed.
• Collaborate with internal teams to improve service quality.
• Stay updated on products, services, and policies to give accurate information.

Skills

Mandarin

English

Communication

Customer service

Problem solving

Computer literacy

Education

SPM

Diploma

Degree

Tools

CRM systems

Ticketing systems

Live chat tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Representative – Mandarin Speaking

Office Location: Medini 9, Iskandar Puteri, Johor Bahru
Working Hours: Rotational Shift (5 working days per week)

About TP Malaysia

TP Malaysia is a global leader in customer experience management and business process outsourcing (BPO), delivering world-class customer support for some of the world's leading brands. We are committed to providing exceptional service while creating exciting career opportunities for our employees.

Join our team and grow your career in a dynamic, diverse, and collaborative work environment.

What You'll Be Doing

As a Mandarin-speaking Customer Service Representative, you will provide professional support to customers while ensuring an excellent customer experience.

Your responsibilities include:

• Provide customer support via phone, email, and live chat in Mandarin and English.

• Handle customer inquiries, complaints, and service requests in a professional and timely manner.

• Resolve customer issues by identifying the best solutions while maintaining a high level of customer satisfaction.

• Accurately document customer interactions and maintain records in the system.

• Escalate complex issues to the appropriate departments when necessary.

• Collaborate with internal teams to improve service quality and customer experience.

• Stay updated on products, services, and company policies to provide accurate information to customers.

What We're Looking For

• Proficient in Mandarin (spoken and written) to support Mandarin-speaking customers.

• Able to communicate in English for internal communication and training.

• Minimum SPM, Diploma, Degree, or equivalent qualification.

• Strong communication and interpersonal skills.

• Excellent problem-solving and customer service skills.

• Computer literate and comfortable using customer service systems.

• Ability to work on a rotational shift schedule.

• Previous customer service, contact center, or BPO experience is an advantage but not required.

What We Offer

• Competitive salary package.

• Language allowance (where applicable).

• Comprehensive training provided.

• Career development and internal promotion opportunities.

• Medical and insurance benefits.

• Friendly and inclusive work environment.

• Opportunity to work with a global organization supporting internationally recognized brands.