Customer Service Representative- Mandarin Speaking

Teleperformance; Iskandar Puteri; On-site; MYR 22,000 - 29,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Jora Malaysia is seeking a Mandarin-speaking customer support specialist based onsite in Iskandar Puteri, Johor. No prior experience is required as comprehensive training will be provided, and you will handle inquiries via phone, email, and chat.

You must hold an SPM/'O' Level, be fluent in English, and demonstrate strong problem-solving abilities in a fast-paced, global environment.

Qualifications

• Mandarin proficiency is essential for customer interactions.
• Fluency in English is required for colleague communication.
• SPM/'O' Level or equivalent qualification is required.
• No prior customer service experience is necessary, as training is provided.
• Strong problem-solving skills and professional customer support.
• Willingness to work full-time onsite at Iskandar Puteri, Johor.

Responsibilities

• Provide Mandarin-speaking customer support via phone, email, and chat.
• Coordinate with internal teams to resolve complex issues.
• Maintain accurate records in the CRM system.
• Identify opportunities to improve customer satisfaction.
• Adhere to company policies and quality standards.
• Participate in ongoing product and service training.
• Gather customer feedback to contribute to service improvements.

Skills

Mandarin proficiency

English fluency

Problem solving

Education

SPM / O Level

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Proficiency in Mandarin is essential for this role, enabling effective communication with a diverse customer base.

Fluency in English is also required to ensure seamless interaction with colleagues and adherence to company-wide communication standards.

Must possess a Secondary School Certificate (SPM) or equivalent qualification ('O' Level).

No prior experience in customer service is necessary, as comprehensive training will be provided.

Ability to provide exceptional customer support, addressing inquiries and resolving issues with professionalism and efficiency.

Willingness to work full-time onsite at our Iskandar Puteri, Johor, Malaysia location.

Demonstrate strong problem-solving skills and a proactive approach to customer satisfaction.

Comfortable working in a fast-paced, dynamic environment within a large, global organization.

Requirement

• Proficiency in Mandarin is essential for this role, enabling effective communication with a diverse customer base.
• Fluency in English is also required to ensure seamless interaction with colleagues and adherence to company-wide communication standards.
• Must possess a Secondary School Certificate (SPM) or equivalent qualification ('O' Level).
• No prior experience in customer service is necessary, as comprehensive training will be provided.
• Ability to provide exceptional customer support, addressing inquiries and resolving issues with professionalism and efficiency.
• Willingness to work full-time onsite at our Iskandar Puteri, Johor, Malaysia location.
• Demonstrate strong problem-solving skills and a proactive approach to customer satisfaction.
• Comfortable working in a fast-paced, dynamic environment within a large, global organization.

Responsibility

• Provide exceptional customer support to Mandarin-speaking clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Effectively communicate and collaborate with internal teams to elevate complex customer problems and ensure timely and satisfactory resolutions.
• Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
• Proactively identify opportunities to improve customer satisfaction and loyalty by understanding customer needs and offering relevant solutions or information.
• Adhere to company policies, procedures, and quality standards while handling customer requests and complaints.
• Participate in ongoing training sessions to stay updated on product knowledge, service offerings, and customer service best practices.
• Assist in gathering customer feedback and insights to contribute to the continuous improvement of products and services.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance