Elevator Service Manager: Lead Ops & Customer Excellence

KONE; George Town; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Career progression

Learning & development

Great team culture

Job summary

KONE in Malaysia is seeking a Service Manager to lead maintenance operations, optimize resources, and ensure customer satisfaction across service contracts. You will manage field operations, drive service repair sales, and maintain strong customer relationships while upholding safety standards.

The role emphasizes leadership, process improvements, and coordination with sales on service contracts. A degree in Engineering or Business and several years in service ops are desirable.

Qualifications

• Diploma or Bachelor's degree in Engineering, Business, or a related field.
• Strong leadership and people management skills.
• Excellent customer relationship management and communication abilities.

Responsibilities

• Customer Relationship Management: Ensure customer satisfaction through high-quality service and effective communication.
• Service Operations: Ensure the safety of end-users, sites, and technicians; Deliver service in accordance with contract requirements and safety standards.
• People Management / Leadership: Drive performance and development of technicians; balance workloads.
• Address and resolve open callouts, stopped equipment, and safety issues; review invoices for accuracy.

Skills

Leadership

Customer relations

Scheduling

Cost management

Safety compliance

Contract terms

Education

Diploma in Engineering/Business

Bachelor’s degree in Engineering or Business

Job description

KONE in Malaysia is seeking a Service Manager to lead maintenance operations, optimize resources, and ensure customer satisfaction across service contracts. You will manage field operations, drive service repair sales, and maintain strong customer relationships while upholding safety standards.

The role emphasizes leadership, process improvements, and coordination with sales on service contracts. A degree in Engineering or Business and several years in service ops are desirable.