Education Consultant (Course Advisor)

SEGi University; Petaling Jaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

SEGi University is seeking a proactive Admissions/Student Recruitment professional to engage prospective students by phone, email and social channels. You will follow up inquiries promptly, explain SEGi programmes, and arrange campus visits while meeting daily and monthly targets.

You will promote SEGi at fairs and events, maintain CRM records, and ensure data privacy. Fresh graduates are welcome to apply and growth opportunities exist within the recruitment team.

Qualifications

• Diploma or degree in any field is acceptable.
• Experience in sales, customer service or student recruitment is an advantage.
• Strong written and spoken communication with students and parents.

Responsibilities

• Contact prospective students via phone, email, WhatsApp and other channels.
• Follow up with new inquiries within 24 hours and achieve daily/monthly targets.
• Provide information about SEGi programmes, course details and entry requirements to students and parents.
• Understand students' interests and qualifications and arrange appointments or campus visits.
• Follow up with previous inquiries and potential students who have not yet enrolled.
• Promote SEGi programmes at education fairs, exhibitions, roadshows and school events.
• Update and maintain accurate student enquiry records in the CRM system.
• Handle student information responsibly in line with PDPA and company policies.
• Prepare reports as required by Management.

Skills

Sales

Communication

Customer Service

Interpersonal Skills

Lead Qualification

Education

Diploma / Degree in any field

Job description

Contact prospective students through phone calls, emails, WhatsApp and other communication channels.

Follow up with new enquiries within 24 hours and achieve daily and monthly targets.

Handle daily enquiries, phone calls, emails, follow-ups and appointment arrangements.

Provide information about SEGi programmes, course details and entry requirements to students and parents.

Understand students’ interests and qualifications and arrange appointments or campus visits.

Follow up with previous enquiries and potential students who have not yet enrolled.

Participate in education fairs, exhibitions, roadshows and school events to promote SEGi programmes.

Update and maintain accurate student enquiry records and follow-up activities in the CRM system.

Handle student information responsibly in accordance with PDPA requirements and company policies.

Prepare reports as required by Management.

Requirements:

Experience in sales, customer service, telesales, telemarketing or student recruitment is an advantage.

Good communication and interpersonal skills.

Confident in communicating with students and parents over the phone and face-to-face.

Good written communication skills, especially in handling emails and enquiries.

Able to follow up with prospective students and work towards achieving targets.

Self-motivated, organised and able to manage multiple tasks.

Possess a Diploma / Degree in any field of study.

Good interpersonal & presentation skills with at least 1 year of working experience in sales.

Positive attitude towards work and people, self-starter and a team player.

Fresh graduates wishing to work in sales environment are encouraged to apply.

Only shortlisted candidates will be notified.