Executive, Higher Education Services

ACE EdVenture Education Group; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

ACE EdVenture Education Group is seeking an Executive, Higher Education Services to support graduates through their higher education journey, from identifying suitable institutions to managing applications, admissions and enrolment.

You will liaise with universities, coordinate engagement activities, and track graduate progression while collaborating with internal teams to ensure high-quality service.

Qualifications

• 1–2 years in higher education, student services or admissions preferred.
• Fresh graduates with strong communication and organisational skills are encouraged.
• Good understanding of university applications, admissions and enrolment processes.

Responsibilities

• Assist graduates in identifying higher education institutions, programmes and progression paths.
• Support graduates through applications, admissions and enrollment.
• Coordinate with universities and colleges on admissions and student enquiries.
• Maintain records of institutional contacts, programmes and admission requirements.
• Support engagement activities, education talks, fairs and visits.
• Monitor graduate progression and provide timely updates.

Skills

Student services

Admissions coordination

Counselling

Administration

Education

Bachelor's degree in Education/Counselling

Job description

The Executive, Higher Education Services is responsible for supporting graduates throughout their higher education journey, from identifying suitable institutions and programmes to managing applications, admissions and enrolment. The role involves coordinating with universities and colleges, maintaining institutional relationships, supporting higher education engagement activities, and tracking graduate progression and placement outcomes. The Executive also provides timely guidance and administrative support to graduates while collaborating with internal teams to ensure smooth and effective higher education services.

Core Responsibilities
Higher Education Placement & Student Support

Assist graduates in identifying suitable higher education institutions, programmes and progression pathways.

Support graduates throughout the application, admission and enrollment process.

Provide information on entry requirements, scholarships, application procedures and higher education opportunities.

Follow up on applications, admissions and enrollment to ensure timely progression.

Provide counselling and assistance to graduates to support informed decision-making on higher education options.

Follow up with students on enquiries, applications and acceptance to ensure timely progression.

University & College Coordination

Liaise with universities, colleges and other higher education institutions on applications, admissions and student enquiries.

Maintain updated records of institutional contacts, programmes, admission requirements and key information.

Support the Higher Education Services Manager in maintaining relationships with existing and potential institutional partners.

Partnership & Engagement Activities

Assist in coordinating university talks, education fairs, institutional visits and other partnership activities.

Coordinate logistics, communications and follow-ups with internal teams and institutional representatives.

Support joint promotional and student engagement initiatives with partner institutions.

Assist with roadshows, fairs, presentations, exhibitions and other higher education promotional activities where required.

Tracking & Reporting

Maintain accurate records of graduate applications, offers, admissions and enrolments.

Monitor graduate progression and follow up on pending or outstanding cases.

Prepare regular updates and reports on placement activities and outcomes.

Maintain an up-to-date student database covering graduate applications and progression information.

Internal Collaboration & Service Excellence

Collaborate with academic, student affairs, career services, marketing and other relevant teams to support graduate progression.

Ensure higher education opportunities and relevant updates are communicated to graduates and internal stakeholders.

Provide timely and professional support to graduates, parents, institutions and internal stakeholders.

Support other higher education initiatives and duties assigned by the Higher Education Services Manager.

Attend to student and parent feedback, enquiries and complaints in an appropriate and prompt manner while adhering to service standards.

Application & Admission Coordination

Collaborate and follow up on graduate applications to partner and non-partner institutions.

Liaise with universities and colleges on admission requirements, application status, offers and supporting documentation.

Ensure graduates receive timely updates on application progress and required actions.

Resolve application or admission issues by coordinating with relevant institutions and internal stakeholders.

Customer Service / Business Acumen

Provide counselling services and information on Malaysian and relevant overseas higher education options to graduates and parents

Provide accurate, efficient and quality service that meets student and parent expectations.

Role Requirements

At least 1-2 years of experience in higher education, student services, admissions, counselling or administration is preferred.

Fresh graduates with strong communication and organisational skills are encouraged to apply.

Good understanding of university applications, admissions and enrolment processes is an advantage.

Strong interpersonal and relationship-building skills when engaging graduates, parents and institutional partners.

Good verbal and written communication skills in English; proficiency in Mandarin is a plus to communicate with student demographic.

Highly organised, detail-oriented and able to manage multiple applications and deadlines.

Proactive, service-oriented and committed to supporting graduate success.

Able to work independently and collaborate effectively with internal teams and external institutions.

Willing to support education fairs, university visits and engagement activities when required.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years of experience in the Education Industry?
• How many years' experience do you have as a University Ambassador?
• How many years of Education Sales experience do you have?
• How many years experience in Education Services do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• What's your expected monthly basic salary?

Education, Training & Professional Development 101-1,000 employees

At ACE EdVenture, we believe education should be exciting, relevant to the real world, and one that prepares future-ready learners for uncertainty. We’re on a mission to transform education and empower the next generation of changemakers. Our vibrant, purpose-driven team thrives on creativity, collaboration, and innovation where every idea matters and every effort leaves a lasting legacy. Join our globally recognised international schools and be part of a movement to Unleash Greatness!

At ACE EdVenture, we believe education should be exciting, relevant to the real world, and one that prepares future-ready learners for uncertainty. We’re on a mission to transform education and empower the next generation of changemakers. Our vibrant, purpose-driven team thrives on creativity, collaboration, and innovation where every idea matters and every effort leaves a lasting legacy. Join our globally recognised international schools and be part of a movement to Unleash Greatness!

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