Education Advisor

HELP University; Kuala Lumpur; On-site; MYR 54,000 - 59,000; Full time

Job summary

HELP University is seeking an Education Advisor to guide prospective students and families through enrolment, explain programs, scholarships, and career pathways. The role focuses on student recruitment, advising, and administrative support to ensure a smooth application experience, while collaborating with schools, stakeholders, and internal teams to achieve targets.

If you have strong English and customer service skills, you will thrive in this fast-paced environment that prioritizes

Qualifications

• Bachelor's degree in business or related discipline.
• 3–5 years of sales and marketing experience in education preferred.
• Strong communication and negotiation skills.
• Proficiency with CRM software.
• Able to work in a fast-paced environment.

Responsibilities

• Provide one-on-one consultations to prospective students and parents, offering guidance on suitable programs, scholarships, and career opportunities.
• Assist students in the application and admission process, ensuring a smooth and hassle-free experience.
• Follow up with potential students through phone calls, emails, and face-to-face meetings to support their decision-making process.
• Conduct campus tours, showcasing facilities and highlighting key program offerings.
• Maintain accurate and up-to-date records of student inquiries, applications and enrolment progress in the CRM system.
• Participate in education fairs, exhibitions, and open days to promote the institution and attract potential students.
• Build and maintain relationships with schools, career counsellors, and industry partners to enhance student referrals.
• Assist in organizing workshops, talks, and information sessions for prospective students.
• Provide prompt customer service and follow-ups to students and parents.
• Work closely with the admission team to process applications efficiently and provide accurate documentation.

Skills

Sales skills

Customer service

English language

Bahasa Melayu

Mandarin

Education

Bachelor's degree in business or related discipline

Tools

CRM

Microsoft Office

Job description

Pay: RM4,800 - RM5,300 (based on experience)

Job Description

The Education Advisor plays a key role in guiding prospective students and their families through the enrolment process, providing accurate information on academic programs, scholarships, and career pathways. This role involves student recruitment, advising, and administrative support to ensure a smooth and positive experience for applications. The Education Advisor also work closely with school, stakeholders, and internal teams to achieve enrolment targets and leads generation.

Key Responsibilities

1. Student Counselling & Enrolment

• a. Provide one-on-one consultations to prospective students and parents, offering guidance on suitable programs, scholarships, and career opportunities.
• b. Assist students in the application and admission process, ensuring a smooth and hassle-free experience.
• c. Follow up with potential students through phone calls, emails, and face-to-face meetings to support their decision-making process.
• d. Conduct campus tours, showcasing facilities and highlighting key program offerings.
• e. Maintain accurate and up-to-date records of student inquiries, applications and enrolment progress in the CRM system.

2. Student Recruitment & Marketing

• a. Participate in education fairs, exhibitions, and open days to promote the institution and attract potential students.
• b. Build and maintain relationships with schools, career counsellors, and industry partners to enhance student referrals.
• c. Assist in organizing workshops, talks, and information sessions for prospective students.

3. Customer Service & Relationship Management

• a. Maintain a high standard of customer service, ensuring prompt responses to inquiries and concerns.
• b. Develop strong relationships with students, parents, and guardians to provide ongoing support and follow-ups.
• c. Work closely with the admission team to process applications efficiently and provide accurate documentation.

3. Customer Service & Relationship Management

• a. Maintain a high standard of customer service, ensuring prompt responses to inquiries and concerns.
• b. Develop strong relationships with students, parents, and guardians to provide ongoing support and follow-ups.
• c. Work closely with the admission team to process applications efficiently and provide accurate documentation.

PREFERRED QUALIFICATION, EXPERIENCE AND JOB COMPETENCIES

1. Minimum Academic Qualification

• Candidates must possess at least a bachelor's degree in business or related discipline.

2. Experience

• Candidates with 3-5 years of working experience in sales and marketing, preferably in the education industry.

3. Core Competencies

• Good command of spoken and written English and Bahasa Melayu. Proficiency in Mandarin and other dialects will be an added advantage.
• Excellent sales and customer service skills with proven negotiation skills.
• Strong organization skills and attention to detail.
• Able to thrive in a fast-paced environment and able to work under pressure.
• Proficiency with Microsoft, CRM or related software.