Ecommerce Fulfilment & Inventory Lead

SERVAUTO SDN. BHD.; Kuala Lumpur; Sur place; MYR 70 000 - 110 000; Plein temps

Résumé du poste

SERVAUTO SDN. BHD. is seeking a Warehouse & Fulfilment Lead to own our end-to-end warehouse and order fulfilment operations. You will ensure orders are accurate, on time, and within SLA while maintaining inventory accuracy and cost per order targets.

You will lead daily inbound/outbound processes, drive KPI dashboards, and coordinate with Commercial and Marketing for peak campaigns. Fluent English and Bahasa Malaysia are required.

Qualifications

• Bachelor's degree or equivalent practical experience in Supply Chain, Logistics, Operations Management or related field.
• Minimum 5 years in warehouse, fulfilment or distribution operations with leadership experience.
• Proven ownership of SLAs and KPIs in high-volume e-commerce or distribution settings.
• Hands-on experience with warehouse management systems and cycle counting governance.

Responsabilités

• Lead day-to-day warehouse and fulfilment operations, including inbound receiving, put-away, picking, packing and outbound dispatch across all channels.
• Own SLA performance and intervene before breaches occur relative to platform service levels.
• Build and own the fulfilment performance dashboard with daily/weekly reporting and root-cause analysis for misses.
• Maintain reconciliation between system stock records and physical inventory via cycle counts and stock-take governance.
• Manage procurement and supplier relations to ensure stock availability and favorable terms.
• Oversee third-party logistics and courier performance, resolving issues of delays or losses.
• Plan capacity for campaigns and peak periods in coordination with Commercial and Marketing.

Connaissances

Warehouse operations

Inventory management

KPI reporting

Team leadership

Procurement

Vendor management

Data analysis

Cross-functional collaboration

Formation

Bachelor's degree in Supply Chain or related

Outils

WMS

ERP systems

Description du poste

SERVAUTO SDN. BHD. is seeking a Warehouse & Fulfilment Lead to own our end-to-end warehouse and order fulfilment operations. You will ensure orders are accurate, on time, and within SLA while maintaining inventory accuracy and cost per order targets.

You will lead daily inbound/outbound processes, drive KPI dashboards, and coordinate with Commercial and Marketing for peak campaigns. Fluent English and Bahasa Malaysia are required.