eCommerce Excellence Manager / Specialist, APAC

Mettler-Toledo; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Global Exposure

Medical and Dental Benefit (including 

Life Insurance Plan

Job summary

METTLER TOLEDO is seeking an eCommerce Excellence Manager/Specialist for the APAC region. You will bridge regional business needs with global roadmaps, deploying eCommerce capabilities and guiding digital transformation to improve customer experience and performance.

You will collaborate with market organizations, SBUs, and global teams, driving adoption of platform features and ensuring effective stakeholder engagement across multiple markets.

Qualifications

• Bachelor's Degree or equivalent in a business/IT/digital field.
• Strong understanding of eCommerce business processes and digital commerce ecosystems.
• Experience with digital platforms, CRM systems, CMS platforms, or eCommerce technologies.
• Ability to gather, analyze, and translate business requirements into scalable solutions.
• Knowledge of project management methodologies, Agile ways of working, and change management practices.
• Strong analytical and problem-solving capabilities.
• Experience with reporting and data visualization tools is advantageous.
• 3–5 years for Specialist level; 6–10 years for Manager level in relevant functions.

Responsibilities

• Serve as the regional interface between APAC Market Organizations, SBUs, Global eCommerce teams, Shared Service Centers, and Digital Business Services teams.
• Drive deployment, adoption, and continuous improvement of eCommerce capabilities across APAC.
• Translate business requirements into scalable digital solutions and align regional priorities with global roadmaps.
• Support digital transformation initiatives to enhance customer experience and performance.
• Capture, document, prioritize, and communicate business requirements to development and support teams.
• Monitor KPIs related to platform adoption, user engagement, and business outcomes.
• Prepare operational reports and executive summaries for leadership.

Skills

Stakeholder management

Change management

Analytical thinking

Agile methodologies

Communication

Education

Bachelor's degree in Business Administration, Marketing, IT, Digital Commerce or related field

Tools

CRM systems

CMS platforms

eCommerce technologies

Job description

Our Opening and Your Responsibilities

The eCommerce Excellence Manager / Specialist, APAC serves as the key regional interface between APAC Market Organizations, Strategic Business Units (SBUs), Global eCommerce teams, Shared Service Center teams, and Digital Business Services teams.

This role is responsible for driving the successful deployment, adoption, and continuous improvement of eCommerce capabilities across the APAC region. The incumbent will translate business requirements into scalable digital solutions, ensure alignment between regional priorities and global roadmaps, and support digital transformation initiatives that enhance customer experience and business performance.

The position requires strong stakeholder management, business process understanding, change management capabilities, and the ability to bridge business and technical teams in a complex, multinational environment.

Regional eCommerce Strategy & Deployment

• Support the execution of the regional eCommerce strategy in alignment with global digital commerce objectives.
• Partner with APAC Market Organizations to identify business needs, challenges, and growth opportunities within the eCommerce ecosystem.
• Drive the successful deployment and adoption of global eCommerce solutions across APAC markets.
• Ensure regional requirements are effectively represented and incorporated into global enhancement and transformation initiatives.
• Monitor implementation progress and support issue resolution to ensure successful project delivery.
• Promote standardization and best-practice adoption across markets while balancing local business requirements.

Stakeholder Management & Business Partnership

• Act as the primary liaison between APAC Market Organizations and the Global eCommerce Team.
• Build strong relationships with business, functional, and technical stakeholders across the organization.
• Facilitate communication and alignment between regional business teams and global product owners.
• Gather, document, prioritize, and communicate business requirements to relevant development and support teams.
• Ensure effective stakeholder engagement throughout project lifecycles and change initiatives.

eCommerce Feature Enablement & Product Adoption

• Support the rollout and adoption of new eCommerce capabilities, digital enhancements, and platform features within APAC.
• Drive awareness and utilization of digital solutions that improve customer experience and business efficiency.
• Collect user feedback and translate business needs into actionable recommendations for future enhancements.
• Participate in feature evaluation, testing, and change impact assessments.
• Contribute APAC regional insights and business priorities to global roadmap discussions.

Business Process Improvement

• Identify opportunities to streamline eCommerce processes and improve operational efficiency.
• Support process harmonization efforts across APAC markets where appropriate.
• Analyze business challenges and recommend practical digital solutions.
• Work closely with Shared Service Centers and Digital Business Services teams to resolve operational issues and improve service delivery.
• Promote continuous improvement initiatives through data-driven decision-making and user feedback.

Change-Management & Capability Building

• Support organizational change initiatives related to eCommerce transformation programs.
• Develop and deliver training, knowledge-sharing sessions, and communication materials to drive adoption of new tools and processes.
• Promote best practices and strengthen eCommerce capabilities across APAC markets.
• Act as a digital ambassador, fostering a culture of innovation and continuous learning.
• Support onboarding and capability-building activities for new users and stakeholders.

Governance, Reporting & Performance Monitoring

• Monitor key performance indicators (KPIs) related to eCommerce platform adoption, user engagement, and business outcomes.
• Prepare operational reports, status updates, and executive summaries for leadership stakeholders.
• Track and elevate risks, issues, and dependencies impacting project delivery and user adoption.
• Ensure compliance with corporate governance standards, digital policies, and data management requirements.
• Support audits, reviews, and documentation activities as required.

What You Need to Succeed

• Bachelor's Degree in Business Administration, Marketing, Information Technology, Digital Commerce, or a related field.
• Strong understanding of eCommerce business processes and digital commerce ecosystems.
• Experience working with digital platforms, CRM systems, CMS platforms, or eCommerce technologies.
• Ability to gather, analyze, and translate business requirements into scalable solutions.
• Knowledge of project management methodologies, Agile ways of working, and change management practices.
• Strong analytical and problem-solving capabilities.
• Experience with reporting and data visualization tools is advantageous.
  
• Experience For Specialist Level
  • 3-5 years of experience in eCommerce, Digital Transformation, Business Analysis, Commercial Excellence, or related functions.
  • Experience supporting regional or global projects within a multinational environment.
  • Exposure to digital platforms, business process improvement, and stakeholder management.
• For Manager Level
  • 6-10 years of relevant experience with demonstrated ownership of regional initiatives and cross-functional projects.
  • Experience leading digital transformation, eCommerce deployment, or business process optimization programs.
  • Strong stakeholder management skills across multiple markets and functions.

Our Offer to You

• Global Exposure
• Medical and Dental Benefit (including spouse and children)
• Life Insurance Plan

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.