Regional eCommerce Excellence Business Partner, APAC

Mettler-Toledo Services Asia-Pac Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 240,000; Full time

Benefits offered by this job

Global exposure

Medical and dental benefit (including 

Life Insurance Plan

Job summary

METTLER TOLEDO is seeking an Regional eCommerce Excellence Business Partner, APAC to lead deployment and adoption of digital commerce capabilities across APAC markets. You will bridge APAC business needs with global roadmaps, manage stakeholders, and drive platform enhancements that improve customer experience and business performance.

The role requires strong change management, process understanding, and the ability to collaborate across multinational teams to deliver value in a complex

Qualifications

• Bachelor’s degree in business, IT, or digital commerce related field.
• 3–8 years of experience in eCommerce or digital transformation.
• Understanding of eCommerce processes and ecosystems.
• Experience with large enterprise platforms (SAP Hybris, Adobe, Salesforce, etc.).
• Ability to translate business needs into scalable digital solutions.

Responsibilities

• Serve as regional interface between APAC markets and global eCommerce teams.
• Drive deployment, adoption, and continuous improvement of eCommerce capabilities in APAC.
• Translate business requirements into scalable digital solutions.
• Ensure alignment between regional priorities and global roadmaps.
• Support digital transformation initiatives to improve customer experience.

Skills

eCommerce management

Stakeholder management

Business process mapping

Change management

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration, Marketing, IT, Digital Commerce

Tools

SAP Commerce Cloud (Hybris)

Adobe Experience Manager

Salesforce

Dynamics CRM

Shopify Plus

Magento

Job description

Regional eCommerce Excellence Business Partner, APAC

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

The eCommerce Excellence Manager / Specialist, APAC serves as the key regional interface between APAC Market Organizations, Strategic Business Units (SBUs), Global eCommerce teams, Shared Service Center teams, and Digital Business Services teams.

This role is responsible for driving the successful deployment, adoption, and continuous improvement of eCommerce capabilities across the APAC region. The incumbent will translate business requirements into scalable digital solutions, ensure alignment between regional priorities and global roadmaps, and support digital transformation initiatives that enhance customer experience and business performance.

The position requires strong stakeholder management, business process understanding, change management capabilities, and the ability to bridge business and technical teams in a complex, multinational environment.

Support the execution of the regional eCommerce strategy in alignment with global digital commerce objectives.

Partner with APAC Market Organizations to identify business needs, challenges, and growth opportunities within the eCommerce ecosystem.

Drive the successful deployment and adoption of global eCommerce solutions across APAC markets.

Ensure regional requirements are effectively represented and incorporated into global enhancement and transformation initiatives.

Monitor implementation progress and support issue resolution to ensure successful project delivery.

Promote standardization and best-practice adoption across markets while balancing local business requirements.

Stakeholder Management & Business Partnership

Act as the primary liaison between APAC Market Organizations and the Global eCommerce Team.

Build strong relationships with business, functional, and technical stakeholders across the organization.

Facilitate communication and alignment between regional business teams and global product owners.

Gather, document, prioritize, and communicate business requirements to relevant development and support teams.

Ensure effective stakeholder engagement throughout project lifecycles and change initiatives.

eCommerce Feature Enablement & Product Adoption

Support the rollout and adoption of new eCommerce capabilities, digital enhancements, and platform features within APAC.

Drive awareness and utilization of digital solutions that improve customer experience and business efficiency.

Collect user feedback and translate business needs into actionable recommendations for future enhancements.

Participate in feature evaluation, testing, and change impact assessments.

Contribute APAC regional insights and business priorities to global roadmap discussions.

Business Process Improvement

Identify opportunities to streamline eCommerce processes and improve operational efficiency.

Support process harmonization efforts across APAC markets where appropriate.

Analyze business challenges and recommend practical digital solutions.

Work closely with Shared Service Centers and Digital Business Services teams to resolve operational issues and improve service delivery.

Promote continuous improvement initiatives through data-driven decision-making and user feedback.

Change-Management & Capability Building

Support organizational change initiatives related to eCommerce transformation programs.

Develop and deliver training, knowledge-sharing sessions, and communication materials to drive adoption of new tools and processes.

Promote best practices and strengthen eCommerce capabilities across APAC markets.

Act as a digital ambassador, fostering a culture of innovation and continuous learning.

Support onboarding and capability-building activities for new users and stakeholders.

Governance, Reporting & Performance Monitoring

Monitor key performance indicators (KPIs) related to eCommerce platform adoption, user engagement, and business outcomes.

Prepare operational reports, status updates, and executive summaries for leadership stakeholders.

Track and expedite risks, issues, and dependencies impacting project delivery and user adoption.

Ensure compliance with corporate governance standards, digital policies, and data management requirements.

Support audits, reviews, and documentation activities as required.

What You Need to Succeed

Bachelor's Degree in Business Administration, Marketing, Information Technology, Digital Commerce, or related field.

3-8 years of experience in eCommerce, digital transformation or related fields

Strong understanding of eCommerce business processes and digital commerce ecosystems.

Experience with platforms such as SAP Commerce Cloud (Hybris), Adobe Experience Manager, Salesforce, Dynamics CRM, Sitecore, Shopify Plus, Magento, or similar enterprise digital platforms

Ability to gather, analyze, and translate business requirements into scalable solutions.

Knowledge of project management methodologies, Agile ways of working, and change management practices.

Strong analytical and problem-solving capabilities.

Experience supporting regional or global projects within a multinational environment.

Exposure to digital platforms, business process improvement, and stakeholder management.

Our Offer to You

• Global Exposure
• Medical and Dental Benefit (including spouse and children)
• Life Insurance Plan

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have working in an agile environment?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have Project Delivery experience?

METTLER TOLEDO specializes in precision instruments and is one of the world's largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.

METTLER TOLEDO specializes in precision instruments and is one of the world's largest suppliers of weighing systems. We are a market leader in a number of related measurement technologies; serving global customers with over 16,000 employees worldwide. Our organizational concept is decentralized, gives a good level of autonomy and encourages entrepreneurial management responsibility within the corporate framework and strategies.