eCommerce Excellence Manager / Specialist, APAC

Mettler Toledo; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Mettler Toledo AG seeks an experienced eCommerce Excellence Manager/Specialist for APAC to drive regional deployment and adoption of digital commerce capabilities. You will translate business needs into scalable digital solutions, coordinate with regional markets and global teams, and lead transformation initiatives to enhance customer experience and business performance.

The role requires strong stakeholder management, process understanding, and the ability to bridge business and technology in

Qualifications

• Experience leading regional eCommerce initiatives across APAC.
• Strong stakeholder management and cross-functional collaboration.
• Change management and capability-building skills.

Responsibilities

• Translate business requirements into scalable eCommerce solutions.
• Drive deployment and adoption of global eCommerce capabilities in APAC.
• Partner with regional markets to align local needs with global roadmaps.
• Monitor progress, manage risks, and ensure on-time delivery.
• Deliver governance, reporting, and performance insights for leadership.

Skills

Stakeholder management

Digital transformation

Change management

Job description

The eCommerce Excellence Manager / Specialist, APAC serves as the key regional interface between APAC Market Organizations, Strategic Business Units (SBUs), Global eCommerce teams, Shared Service Center teams, and Digital Business Services teams. This role is responsible for driving the successful deployment, adoption, and continuous improvement of eCommerce capabilities across the APAC region. The incumbent will translate business requirements into scalable digital solutions, ensure alignment between regional priorities and global roadmaps, and support digital transformation initiatives that enhance customer experience and business performance. The position requires strong stakeholder management, business process understanding, change management capabilities, and the ability to bridge business and technical teams in a complex, multinational environment.

Regional eCommerce Strategy & Deployment

• Support the execution of the regional eCommerce strategy in alignment with global digital commerce objectives.
• Partner with APAC Market Organizations to identify business needs, challenges, and growth opportunities within the eCommerce ecosystem.
• Drive the successful deployment and adoption of global eCommerce solutions across APAC markets.
• Ensure regional requirements are effectively represented and incorporated into global enhancement and transformation initiatives.
• Monitor implementation progress and support issue resolution to ensure successful project delivery.
• Promote standardization and best-practice adoption across markets while balancing local business requirements.

Stakeholder Management & Business Partnership

• Act as the primary liaison between APAC Market Organizations and the Global eCommerce Team.
• Build strong relationships with business, functional, and technical stakeholders across the organization.
• Facilitate communication and alignment between regional business teams and global product owners.
• Gather, document, prioritize, and communicate business requirements to relevant development and support teams.
• Ensure effective stakeholder engagement throughout project lifecycles and change initiatives.

eCommerce Feature Enablement & Product Adoption

• Support the rollout and adoption of new eCommerce capabilities, digital enhancements, and platform features within APAC.
• Drive awareness and utilization of digital solutions that improve customer experience and business efficiency.
• Collect user feedback and translate business needs into actionable recommendations for future enhancements.
• Participate in feature evaluation, testing, and change impact assessments.
• Contribute APAC regional insights and business priorities to global roadmap discussions.

Business Process Improvement

• Identify opportunities to streamline eCommerce processes and improve operational efficiency.
• Support process harmonization efforts across APAC markets where appropriate.
• Analyze business challenges and recommend practical digital solutions.
• Work closely with Shared Service Centers and Digital Business Services teams to resolve operational issues and improve service delivery.
• Promote continuous improvement initiatives through data-driven decision-making and user feedback.

Change-Management & Capability Building

• Support organizational change initiatives related to eCommerce transformation programs.
• Develop and deliver training, knowledge-sharing sessions, and communication materials to drive adoption of new tools and processes.
• Promote best practices and strengthen eCommerce capabilities across APAC markets.
• Act as a digital ambassador, fostering a culture of innovation and continuous learning.
• Support onboarding and capability-building activities for new users and stakeholders.

Governance, Reporting & Performance Monitoring

• Monitor key performance indicators (KPIs) related to eCommerce platform adoption, user engagement, and business outcomes.
• Prepare operational reports, status updates, and executive summaries for leadership stakeholders.
• Track and elevate risks, issues, and dependencies impacting project delivery and user adoption.
• Ensure compliance with corporate governance standards, digital policies, and data management requirements.
• Support audits, reviews, and documentation activities as required.