Ecommerce Customer Care & Operations Assistant

CWHUB MALAYSIA VENTURES; Kajang; On-site; MYR 33,000 - 56,000; Full time

Job summary

CWHUB MALAYSIA VENTURES is seeking an Ecommerce Customer Service & Operating Assistant to manage daily customer inquiries across WhatsApp and TikTok, support orders, delivery updates, returns, refunds and after-sales matters, and coordinate with warehouse and operations for issue resolution.

You will work with the packing team during busy periods, handle complaints professionally, keep records accurate, and report common issues for process improvements.

Qualifications

• Good communication and friendly attitude.
• Patient and comfortable dealing with different customers.
• Able to handle complaints professionally and follow instructions.
• Able to manage multiple enquiries simultaneously.
• Basic computer skills and comfortable using online platforms.

Responsibilities

• Manage daily customer enquiries through WhatsApp, TikTok Shop, Shopee and other online channels
• Assist customers with product questions, orders, delivery updates, returns, refunds and after-sales matters
• Follow up with customers to ensure issues are resolved
• Work closely with warehouse and operations to resolve customer issues
• Handle customer complaints calmly and provide solutions per guidelines
• Keep customer information and case updates organised
• Identify common issues and report for improvement
• Assist packing team with basic packing and order fulfilment during busy periods

Skills

Communication skills

Customer service mindset

Attention to detail

Multitasking

Team collaboration

Tools

WhatsApp

TikTok

Shopee

Job description

CWHUB MALAYSIA VENTURES is seeking an Ecommerce Customer Service & Operating Assistant to manage daily customer inquiries across WhatsApp and TikTok, support orders, delivery updates, returns, refunds and after-sales matters, and coordinate with warehouse and operations for issue resolution.

You will work with the packing team during busy periods, handle complaints professionally, keep records accurate, and report common issues for process improvements.