Ecommerce Customer Service & Operating Assistant

CWHUB MALAYSIA VENTURES; Kajang; On-site; MYR 33,000 - 56,000; Full time

Job summary

CWHUB MALAYSIA VENTURES is seeking an Ecommerce Customer Service & Operating Assistant to manage daily customer inquiries across WhatsApp and TikTok, support orders, delivery updates, returns, refunds and after-sales matters, and coordinate with warehouse and operations for issue resolution.

You will work with the packing team during busy periods, handle complaints professionally, keep records accurate, and report common issues for process improvements.

Qualifications

• Good communication and friendly attitude.
• Patient and comfortable dealing with different customers.
• Able to handle complaints professionally and follow instructions.
• Able to manage multiple enquiries simultaneously.
• Basic computer skills and comfortable using online platforms.

Responsibilities

• Manage daily customer enquiries through WhatsApp, TikTok Shop, Shopee and other online channels
• Assist customers with product questions, orders, delivery updates, returns, refunds and after-sales matters
• Follow up with customers to ensure issues are resolved
• Work closely with warehouse and operations to resolve customer issues
• Handle customer complaints calmly and provide solutions per guidelines
• Keep customer information and case updates organised
• Identify common issues and report for improvement
• Assist packing team with basic packing and order fulfilment during busy periods

Skills

Communication skills

Customer service mindset

Attention to detail

Multitasking

Team collaboration

Tools

WhatsApp

TikTok

Shopee

Job description

Ecommerce Customer Service & Operating Assistant

This role involves managing daily customer enquiries across multiple online channels including WhatsApp and TikTok . You will assist customers with product questions, orders, delivery updates, returns, refunds and after-sales matters, while working closely with the warehouse and operations team to resolve issues.

Key responsibilities

Manage daily customer enquiries through WhatsApp, TikTok Shop, Shopee and other online channels

Assist customers with product questions, orders, delivery updates, returns, refunds and after-sales matters

Follow up with customers to make sure their issues are handled properly

Work closely with the warehouse and operations team to resolve customer issues

Handle customer complaints calmly and provide suitable solutions based on company guidelines

Keep customer information and case updates organised and accurate

Identify common customer issues and report them to the team for improvement

Assist the packing team with basic packing and order fulfilment tasks when required, especially during busy periods

About you

Good communication skills and a friendly attitude

Patient and comfortable dealing with different types of customers

Able to handle complaints and difficult situations professionally

Good attention to detail and able to follow instructions

Able to manage multiple customer enquiries at the same time

Basic computer skills and comfortable using online platforms

Previous customer service or e-commerce experience is an advantage

Fresh graduates are welcome to apply

Join a growing e-commerce and TikTok business

Gain practical experience in online customer service and e-commerce operations

Work together with warehouse, operations and livestream teams

Training and guidance will be provided

Opportunity to grow with the company as the business expands

Friendly and fast-paced working environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operating Assistant?