Multichannel Customer Care Specialist

Getlink Resources; Ampang Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

Getlink Resources is seeking a customer service professional to manage inquiries via WhatsApp, phone, social media, TikTok, Shopee and other platforms. You will address questions on products, prices, promotions, availability and delivery, and ensure accurate order processing.

You will assist with order status, delivery issues, returns, exchanges and complaints while maintaining a professional tone and adhering to company standards.

Qualifications

• Diploma/degree in business, marketing, or related field.
• 1
• Experience in customer service or e-commerce is an advantage.
• 2
• Proficient in Bahasa Malaysia and English.

Responsibilities

• Handle customer inquiries through WhatsApp, phone calls, social media, TikTok, Shopee and other platforms.
• Respond to questions about products, prices, promotions, availability, orders and delivery.
• Process and follow up on customer orders accurately.
• Assist with order status, delivery issues, returns, exchanges and complaints.
• Maintain professional, friendly communication aligned with company standards.
• Coordinate with Sales, Warehouse, E-Commerce, Marketing and Operations teams.

Skills

Communication

Multitasking

Problem solving

Customer service

Education

Diploma/ Degree in Business Administration

Marketing

Customer Service

Communication

Job description

Getlink Resources is seeking a customer service professional to manage inquiries via WhatsApp, phone, social media, TikTok, Shopee and other platforms. You will address questions on products, prices, promotions, availability and delivery, and ensure accurate order processing.

You will assist with order status, delivery issues, returns, exchanges and complaints while maintaining a professional tone and adhering to company standards.