CUSTOMER SERVICES EXECUTIVE

Getlink Resources; Ampang Jaya; On-site; MYR 28,000 - 39,000; Full time

Job summary

Getlink Resources is seeking a customer service professional to manage inquiries via WhatsApp, phone, social media, TikTok, Shopee and other platforms. You will address questions on products, prices, promotions, availability and delivery, and ensure accurate order processing.

You will assist with order status, delivery issues, returns, exchanges and complaints while maintaining a professional tone and adhering to company standards.

Qualifications

• Diploma/degree in business, marketing, or related field.
• 1
• Experience in customer service or e-commerce is an advantage.
• 2
• Proficient in Bahasa Malaysia and English.

Responsibilities

• Handle customer inquiries through WhatsApp, phone calls, social media, TikTok, Shopee and other platforms.
• Respond to questions about products, prices, promotions, availability, orders and delivery.
• Process and follow up on customer orders accurately.
• Assist with order status, delivery issues, returns, exchanges and complaints.
• Maintain professional, friendly communication aligned with company standards.
• Coordinate with Sales, Warehouse, E-Commerce, Marketing and Operations teams.

Skills

Communication

Multitasking

Problem solving

Customer service

Education

Diploma/ Degree in Business Administration

Marketing

Customer Service

Communication

Job description

Handle customer enquiries through WhatsApp, phone calls, social media, TikTok, Shopee and other platforms.

Respond to customer questions regarding products, prices, promotions, availability, orders and delivery.

Process and follow up on customer orders accurately.

Assist customers with order status, delivery issues, returns, exchanges and complaints.

Handle customer complaints professionally and provide suitable solutions.

Follow up with customers when necessary to ensure issues are resolved.

Coordinate with Sales, Warehouse, E-Commerce, Marketing and Operations teams regarding customer requests and orders.

Maintain proper records of customer enquiries, complaints and order-related issues.

Monitor customer feedback and report recurring issues to the relevant department.

Ensure all customer communication is professional, friendly and aligned with company standards.

Manage and coordinate return, refund, dispute, and appeal cases across Shopee and TikTok Shop, ensuring timely resolution and compliance with platform policies and procedures.

Maintain good customer relationships and contribute towards customer retention and satisfaction.

Perform other customer service and administrative tasks assigned by management.

Requirements

Diploma/Degree in Business Administration, Marketing, Customer Service, Communication or related field.

Experience in customer service, e-commerce or retail is an advantage.

Good communication skills in Bahasa Malaysia and English.

Able to communicate professionally through WhatsApp and social media platforms.

Good problem-solving and multitasking skills.

Patient, responsible, organised and able to handle difficult customers professionally.

Familiar with TikTok Shop, Shopee or e-commerce platforms is an advantage.

Able to work independently and as part of a team.