E‑commerce Customer Care Executive

Pet Universe Sdn. Bhd.; Sungai Buloh; On-site; MYR 33,000 - 47,000; Full time

Job summary

Pet Universe Sdn Bhd in Malaysia is seeking a Customer Service Executive for E-commerce and Retail to handle inquiries via WhatsApp, phone, email, social platforms and marketplaces, providing product information, order support and timely issue resolution.

You will collaborate with warehouse, operations, sales and courier teams, maintain CRM records, assist with promotions, and contribute to a positive customer experience.

Qualifications

• Diploma in Business, Marketing, Retail Management, E-commerce or related field required.
• 1–2 years of experience in customer service, retail, e-commerce or related field preferred.
• Fresh graduates with good communication skills may be considered.
• Strong Bahasa Malaysia and English communication abilities.

Responsibilities

• Handle customer enquiries through WhatsApp, phone, email, social media and marketplace platforms.
• Respond to customer enquiries, complaints and requests in a professional manner.
• Assist customers with product information, orders, payments, delivery and returns/refunds.
• Process and follow up on customer orders and ensure timely resolution of issues.
• Coordinate with warehouse, operations, sales and courier teams to resolve customer issues.
• Monitor customer feedback and elevate serious complaints to the relevant department.
• Maintain accurate customer records and update CRM/customer service systems.
• Follow up with customers after sales when required.
• Assist with online and offline retail activities, promotions and campaigns.
• Perform other customer service and administrative duties as assigned.

Skills

Customer service

Communication

Problem solving

Bahasa Malaysia

English

WhatsApp

Online platforms

Microsoft Office

Education

Diploma in Business, Marketing, Retail Management, E-commerce or related field

Tools

Microsoft Office

Job description

Pet Universe Sdn Bhd in Malaysia is seeking a Customer Service Executive for E-commerce and Retail to handle inquiries via WhatsApp, phone, email, social platforms and marketplaces, providing product information, order support and timely issue resolution.

You will collaborate with warehouse, operations, sales and courier teams, maintain CRM records, assist with promotions, and contribute to a positive customer experience.