E-Commerce Customer Service

Tyeso Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

Tyeso Malaysia Sdn Bhd in Kuala Lumpur seeks a capable customer service specialist to support shoppers across Shopee, Lazada, TikTok Shop, WhatsApp, and other online channels. You will handle inquiries, assist with orders and payments, and ensure timely responses.

You will resolve complaints, returns, refunds, and delivery issues, coordinate with warehouse and logistics, and maintain accurate customer records while delivering excellent service. Fluency in Bahasa Malaysia and English is required.

Qualifications

• Minimum Diploma or Degree in Business Administration, Marketing, E-Commerce, or related field.
• Fluent in Bahasa Malaysia and English, written and spoken.
• Experience in e-commerce or customer service is an advantage.
• Familiar with Shopee, Lazada, TikTok Shop, or other online platforms is an advantage.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Basic computer skills and proficiency in Microsoft Office.
• Work independently and as part of a team.

Responsibilities

• Handle customer enquiries across Shopee, Lazada, TikTok Shop, WhatsApp, and other online channels.
• Provide product information, process orders, and assist with payments and delivery status.
• Resolve complaints, returns, exchanges, refunds, and order-related issues professionally.
• Monitor and respond to customer messages promptly.
• Follow up on pending orders and delivery issues.
• Coordinate with warehouse, logistics, and sales teams to resolve issues.
• Assist in managing customer reviews, feedback, and ratings.
• Maintain accurate customer records and provide excellent service.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

Diploma or Degree in Business Administration/Marketing/E-Commerce/Customer Service

Tools

Shopee

Lazada

TikTok Shop

WhatsApp

Microsoft Office

Job description

This role involves handling customer enquiries across multiple e-commerce and social media platforms including Shopee, Lazada, TikTok Shop, WhatsApp, and other online channels. You will provide comprehensive customer support, manage orders and payments, resolve complaints and returns, and coordinate with internal teams to ensure customer satisfaction.

Key responsibilities

Handle customer enquiries through Shopee, Lazada, TikTok Shop, WhatsApp, social media, and other online platforms

Assist customers with product information, orders, payments, delivery status, and other enquiries

Handle customer complaints, returns, exchanges, refunds, and order-related issues professionally

Monitor and respond to customer messages and enquiries promptly

Follow up on pending orders, delivery issues, missing or damaged items

Coordinate with warehouse, logistics, and sales teams to resolve customer issues

Assist in managing customer reviews, feedback, and ratings

Maintain accurate customer records and provide excellent customer service

About you

Minimum Diploma or Degree in Business Administration, Marketing, E-Commerce, Customer Service, or a related field

Fluent in Bahasa Malaysia and English, both spoken and written

Previous experience in e-commerce or customer service is an advantage

Familiar with Shopee, Lazada, TikTok Shop, or other e-commerce platforms is an advantage

Good communication and interpersonal skills

Customer-oriented, patient, responsible, and professional

Able to multitask and work in a fast-paced environment

Basic computer skills and proficiency in Microsoft Office

Able to work independently and as part of a team