E-commerce Support Specialist | Flexible Hours & Growth

Kita Kita Maju Sdn Bhd; Kuala Lumpur; Híbrido; MYR 28 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working arrangements

Training and guidance provided

Friendly and supportive working环境

Opportunities to learn e-commerce ande

Career growth opportunities

Resumo da oferta

Kita Kita Maju Sdn Bhd in Malaysia is seeking a friendly, motivated customer service specialist to join our growing e-commerce team. You will support shoppers across Shopee, TikTok Shop and Lazada, helping them with product information, orders and delivery updates.

You’ll work independently, handle inquiries promptly, resolve issues and maintain high chat response rates, while collaborating with warehouse and marketing to ensure smooth order processing and positive store ratings.

Qualificações

• Good communication in Bahasa Malaysia and English; Mandarin is a plus.
• Basic computer knowledge and good typing skills.
• Friendly, patient, responsible and eager to learn.
• Able to work independently and resolve customer issues.
• Experience with Shopee, TikTok Shop or Lazada is an advantage.
• Fresh graduates welcome to apply.

Responsabilidades

• Respond promptly and professionally to customer enquiries through Shopee, TikTok Shop and Lazada.
• Assist customers with product information, orders, delivery tracking and after-sales support.
• Handle complaints, returns, refunds and customer feedback.
• Coordinate with the warehouse and fulfilment team to ensure smooth order processing.
• Maintain good chat response rates, customer satisfaction and store ratings.
• Assist with product listings, promotions and other e-commerce activities when required.

Conhecimentos

Customer service

Communication skills

Bahasa Malaysia

English

Typing

Problem solving

Ferramentas

Shopee

TikTok Shop

Lazada

Descrição da oferta de emprego

Kita Kita Maju Sdn Bhd in Malaysia is seeking a friendly, motivated customer service specialist to join our growing e-commerce team. You will support shoppers across Shopee, TikTok Shop and Lazada, helping them with product information, orders and delivery updates.

You’ll work independently, handle inquiries promptly, resolve issues and maintain high chat response rates, while collaborating with warehouse and marketing to ensure smooth order processing and positive store ratings.