E‑Commerce Strategy & Personalization Lead

Pet Lovers Centre Malaysia; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

Pet Lovers Centre Malaysia is seeking a detail-oriented professional to optimize our online store ecosystem. You will drive marketing promotions, improve product searchability, and tailor site experiences using personalization platforms to boost conversion.

The role also covers marketplace portfolio management across Lazada, TikTok, Grab, and Foodpanda, plus analytics and stakeholder coordination across Malaysia and Singapore.

Qualifications

• Experience in e-commerce operations and marketplace management.
• Knowledge of digital merchandising and campaign execution.
• Strong stakeholder management and communication skills.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Execute setup and QA of marketing promotions on the .com site to ensure accuracy and functionality.
• Manage searchability of SKUs, categories and brands across touchpoints on the website.
• Oversee website personalisation strategies using SaaS to drive product recommendations.
• Review and refine personalisation strategies post-implementation.
• Oversee performance search and personalisation strategies and implement optimisations via third-party SaaS.
• Coordinate with account managers and stakeholders to onboard SKUs to marketplaces.
• Create promotions in marketplace seller centres for campaigns, events.
• Provide support for SKU creation and updates across marketplace platforms.
• Own monthly performance tracking across marketplace sales, search performance, and product recommendation dashboards for Singapore and Malaysia.

Skills

E-commerce operations

Marketplace management

Digital merchandising

Stakeholder management

Attention to detail

Education

Bachelor’s degree in Business, Information Communications, Computer Science, or related fields

Tools

Algolia

Dynamic Yield

Lazada

TikTok

Grab

Foodpanda

Job description

Pet Lovers Centre Malaysia is seeking a detail-oriented professional to optimize our online store ecosystem. You will drive marketing promotions, improve product searchability, and tailor site experiences using personalization platforms to boost conversion.

The role also covers marketplace portfolio management across Lazada, TikTok, Grab, and Foodpanda, plus analytics and stakeholder coordination across Malaysia and Singapore.