E-Commerce Sales Specialist

AGAATT SDN BHD; Petaling Jaya; On-site; MYR 6,000 - 10,000; Full time

Job summary

AGAATT SDN BHD is seeking an ambitious E-Commerce Sales Specialist to drive growth across Shopee and other marketplaces. You will manage daily operations, listings, pricing, inventory, and customer service while collaborating with OEM brands and internal teams.

The ideal candidate has a business or marketing degree, hands-on e-commerce experience in platforms like Shopee/Lazada/TikTok Shop, strong Excel skills, and a proven ability to analyse data and hit KPIs in a fast-paced environment.

Qualifications

• Bachelor’s degree in business, marketing, or related field required.
• Proven experience in e-commerce, sales, or account management on marketplaces like Shopee/Lazada/TikTok Shop.

Responsibilities

• Lead and manage e-commerce business across online marketplaces.
• Drive sales growth and improve product visibility and rankings.
• Create and update price books and pricing strategies daily.
• Secure campaign slots and participate in promotions and KOLs.
• Negotiate deals and oversee operational improvements for growth.
• Liaise with OEM brands and internal teams.
• Manage product listings, pricing, and updates on Shopee.
• Maintain inventory records and ensure on-time fulfilment.
• Process orders and shipping logistics.
• Handle inquiries, complaints, and after-sales support.
• Analyze sales data to inform decisions and improve performance.

Skills

E-commerce

Sales

Account management

Analytical thinking

Teamwork

Attention to detail

Travel willingness

Communication

Education

Bachelor’s degree in business, marketing, or related field

Tools

MS Excel

PowerPoint

MS Outlook

Listing tools

Job description

We are looking for motivated and result-oriented E-Commerce Sales Specialist. This individual will be reporting to Managing Director and will be responsible for Agaatt Outlet store in Shopee & other marketplaces, oversee and manage daily operations, customer service, marketing, deliveries, etc. This role requires strong interpersonal skills, strategic mindset, and ability to drive sales through effective channel.

Role and Responsibilities:

• Lead and manage the overall e-commerce business across online marketplaces like Shopee.
• Drive sales growth and improve product visibility and rankings through marketplace strategies.
• Create price book weekly, daily or as needed and keep the store prices updated daily with regular day price, offer day price, and mega sale price.
• Secure campaign slots and participate in promotional activities and KOLs.
• Negotiate deals and oversee operational improvements to maximize growth.
• Act as a liaison between the company and the OEM brands, like Dell, HP, Lenovo, and the internal teams.
• Manage daily operations, including product listing (description & creatives), pricing, and updates on the Shopee platform.
• Maintain accurate inventory records and ensure on-time fulfilment.
• Process and monitor orders and shipping logistics.
• Handle administrative tasks and documentation.
• Handle customer inquiries, complaints, and after-sales support via Shopee chat or other channels.
• Respond to customer messages and resolve issues related to purchases.
• Analyze sales data and use it to inform business decisions and improve performance.

Communication:

• Communicate effectively with internal teams and external stakeholders.
• Must be direct and transparent.

Reporting:

• Generate monthly and quarterly sales report.
• Generate weekly inventory report.
• Plan stock purchase to not run out of inventory.
• Collaborate with other departments to gather necessary information and support cross-functional initiatives.

Qualifications and Skills:

• Bachelor’s degree in business, marketing, or related field.
• Proven experience in e-commerce, sales, or account management, preferably on platforms like Shopee, Lazada, or TikTok Shop.
• Strong organizational and multitasking skills in (MS Excel, Power Point, Word, MS Outlook for emails).
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel for data analysis.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy.
• Willingness to travel and visit customers, OEM brands.
• Ability to work well in a team and under pressure to meet deadlines and KPIs.

Personal Attributes:

• Integrity and ethical behavior.
• Ability to work independently and as part of a team.
• Problem-solving, proactive, and analytical skills.
• Adaptability and a willingness to take on new challenges.

About us

AGAATT SDN. BHD. Learn about AGAATT, visit www.agaatt.com