E-Commerce & Retail Operations Executive

CROSS NATION SDN BHD; Petaling Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

CROSS NATION SDN BHD is seeking an E-Commerce & Retail Operations Executive to manage daily sales performance across online platforms and physical outlets. The role involves coordinating staff schedules, overseeing stock, order fulfilment, and customer service to maintain smooth retail operations and strong sales performance.

You will handle product listings, pricing, promotions, and campaigns across e-commerce/quick-commerce platforms, while monitoring performance and identifying opportunities

Qualifications

• 1-2 years of experience in e-commerce, retail operations, sales coordination or a similar role
• Experience with Grab, foodpanda, Shopee or other e-commerce platforms is an advantage
• Good communication, organisational and problem-solving skills
• Comfortable using Excel / Google Sheets and online systems
• Able to manage staff and work independently
• Proactive, responsible and commercially minded
• Willing to travel between outlets when required
• Able to work weekends and public holidays when required

Responsibilities

• Manage daily sales performance across online platforms and retail outlets
• Manage e-commerce / quick-commerce platforms, including product listings, pricing, promotions and campaigns
• Monitor sales performance and identify opportunities to improve sales and customer retention
• Coordinate staff schedules, manpower and daily outlet operations
• Monitor stock availability, order fulfilment and general retail operations
• Handle customer enquiries, feedback and complaints
• Maintain online ordering, grooming and booking systems
• Monitor daily operations and provide regular updates to management
• Ensure staff follow company SOPs and service standards

Skills

E-commerce platforms

Retail operations

Sales coordination

Tools

Excel

Google Sheets

Job description

E-Commerce & Retail Operations Executive

Manage daily sales performance across online platforms and retail outlets, including e-commerce and quick-commerce platforms. Coordinate staff schedules, manpower and daily outlet operations while monitoring stock availability, order fulfilment and general retail operations.

Key responsibilities

Manage daily sales performance across online platforms and retail outlets

Manage e-commerce / quick-commerce platforms, including product listings, pricing, promotions and campaigns

Monitor sales performance and identify opportunities to improve sales and customer retention

Coordinate staff schedules, manpower and daily outlet operations

Monitor stock availability, order fulfilment and general retail operations

Handle customer enquiries, feedback and complaints

Maintain online ordering, grooming and booking systems

Monitor daily operations and provide regular updates to management

Ensure staff follow company SOPs and service standards

About you

1-2 years of experience in e-commerce, retail operations, sales coordination or a similar role

Experience with Grab, foodpanda, Shopee or other e-commerce platforms is an advantage

Good communication, organisational and problem-solving skills

Comfortable using Excel / Google Sheets and online systems

Able to manage staff and work independently

Proactive, responsible and commercially minded

Willing to travel between outlets when required

Able to work weekends and public holidays when required

What can I earn as a Retail Operations Executive