ECommerce Platform Operation Executive | up to RM 4k | Hybrid

HEY ROCKET PTE LTD; Kuala Lumpur; Hybrid; MYR 41,000 - 49,000; Full time

Job summary

HEY ROCKET PTE LTD is seeking a Platform Operations Executive in Malaysia to manage day-to-day platform operations, reporting, QA and process governance. You will collaborate with multiple teams to ensure data accuracy, consistent processes and timely delivery of insights.

The role focuses on platform onboarding, SKU maintenance, data entry and continuous process improvement, with a hybrid work arrangement in Kuala Lumpur. 2–4 years’ experience preferred.

Qualifications

• Diploma or Bachelor's Degree in Business, Administration, Operations, Information Systems, E-commerce or a related discipline.
• 2–4 years of experience in platform operations, e-commerce operations, quality assurance or similar roles.
• Experience with marketplace, e-commerce, product information management or ERP platforms is advantageous.
• Strong understanding of operational processes, reporting and quality control.
• Proficient in Microsoft Excel; experience with workflow or automation tools (Power Automate) or BI dashboards is a plus.
• Attention to detail, analytical mindset and ability to handle multiple tasks and meet deadlines.

Responsibilities

• Prepare daily, weekly and monthly operational reports across different business functions.
• Maintain accurate records, trackers and operational data.
• Analyze reports to identify errors, gaps and areas for improvement.
• Provide operational insights to support business and team performance.
• Ensure reporting tasks are completed accurately and on time.
• Support day-to-day platform operations and monitor ongoing workflows.
• Assist with seller onboarding, platform setup and operational processes.
• Perform SKU maintenance, product updates and system data maintenance.
• Support governance and compliance checks across platform operations.
• Document workflows and participate in process improvement initiatives.

Skills

Microsoft Excel

Power Automate

Data reporting

Education

Bachelor's or Diploma in Business

Tools

ERP platforms

Job description

ECommerce Platform Operation Executive | up to RM 4k | Hybrid

We are looking for a Platform Operations Executive to support the day-to-day operations, reporting, quality assurance and process management of our digital platforms.

This role is ideal for someone who is detail-oriented, analytical and organised, with an interest in e-commerce or platform operations. You will work closely with different teams to ensure platform processes run smoothly, information remains accurate, and operational standards are consistently maintained.

You will also have the opportunity to contribute to process improvements, system setup and workflow development as the business continues to grow.

Key Responsibilities

Reporting & Performance Monitoring

Prepare daily, weekly and monthly operational reports across different business functions.

Maintain accurate records, trackers and operational data.

Analyse reports to identify errors, operational gaps and areas for improvement.

Provide relevant operational insights to support business and team performance.

Ensure reporting tasks are completed accurately and on time.

Platform Operations

Support day-to-day platform operations and monitor ongoing workflows.

Assist with seller onboarding, platform setup and operational processes.

Perform SKU maintenance, product updates and system data maintenance.

Support data entry, documentation, meeting materials, trackers and follow-up actions.

Assist in setting up and maintaining platform workflows and operational processes.

Ensure established processes and SOPs are followed consistently.

Work with relevant teams to resolve operational issues and close identified gaps.

Quality Assurance & Governance

Conduct quality checks on product information, pricing, stock and other platform data.

Perform regular checks to ensure information is accurate, complete and consistent across systems.

Identify errors, discrepancies and process gaps and coordinate with relevant teams for resolution.

Support governance and compliance checks across platform operations.

Monitor corrective actions and follow up to ensure issues are properly resolved.

Process Improvement

Assist in documenting workflows, SOPs and process guidelines.

Support the implementation of new systems, workflows and operational processes.

Identify opportunities to simplify processes and improve operational efficiency.

Support automation and process improvement initiatives where applicable.

Requirements

Diploma or Bachelor's Degree in Business, Administration, Operations, Information Systems, E-commerce or a related discipline.

2–4 years of experience in platform operations, e-commerce operations, quality assurance, business process support or a similar role.

Experience in marketplace, e-commerce, product information management or ERP platforms is an advantage.

Good understanding of operational processes, reporting and quality control.

Proficient in Microsoft Excel and comfortable working with data and reports.

Experience with workflow or automation tools such as Microsoft Power Automate or BI dashboards is an advantage.

Strong attention to detail and ability to identify errors and discrepancies.

Good analytical and problem-solving skills.

Able to manage multiple tasks and meet deadlines.

Good communication and coordination skills when working with different teams.

Able to work independently and take ownership of assigned responsibilities.

Unlock job insights

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Executive?
• Which of the following types of qualifications do you have?
• Do you have experience using Microsoft Excel Vlookup?

What can I earn as an Operations Executive