E-Commerce Portal & Operations Executive

Intellect Worldwide Sdn Bhd; George Town; On-site; MYR 45,000 - 67,000; Full time

Job summary

Intellect Worldwide Sdn Bhd seeks an E-Commerce Portal & Operations Executive to manage our online service portals, support client inquiries, and handle daily admin workflows.

You will coordinate with the legal/filing team on trademark filings, monitor orders and payments, and create corporate social content using Canva while maintaining professional English and Mandarin communication.

Qualifications

• Diploma or Bachelor’s Degree in a related discipline.
• 1–2 years in corporate service administration, customer service, or clerical work.
• Proficient in Microsoft Office or Google Workspace.
• Canva design ability for corporate social posts is required.
• Excellent written and verbal English and Mandarin for corporate docs with SMEs.
• High attention to detail with accuracy for legal names and dates.
• Strong phone and chat etiquette for B2B consulting.

Responsibilities

• Attend inbound client leads, messages, and consultation requests via portal, WhatsApp, email, and social channels.
• Monitor storefront and portal for new trademark orders, uploads, and payments.
• Guide clients through documentation checklists and pre-sales queries on packages and pricing.
• Coordinate between client, legal, and filing teams for timely updates.
• Publish educational updates across LinkedIn, Facebook, Instagram, and XiaoHongShu.
• Create corporate graphics and posts using Canva.
• Respond to public comments and route high-value leads to senior consultants.
• Assist in drafting and amending trademark applications and related documents.
• Conduct local and international trademark searches and liaise with overseas agents.
• Prepare search reports, classifications, and filing documents; track deadlines.

Skills

English & Mandarin proficiency

Written communication

Attention to detail

Customer service

Multitasking

Education

Diploma or Bachelor’s Degree in Business Administration, Law/Legal Studies, Corporate Administration, Mass Communication or related

Tools

Canva

Microsoft Office

Google Workspace

AI-assisted tools

Job description

E-Commerce Portal & Operations Executive

We are a professional corporate consulting firm specializing in intellectual property and trademark filings. We are seeking a highly organized and detail-oriented E-Commerce Portal & Operations Executive to manage our online service portals, maintain our corporate social media presence, and handle daily administrative workflows. The ideal candidate will be the primary point of contact for client inquiries, ensuring seamless backend processing of trademark applications while supporting our office's clerical needs.

Key responsibilities

Attend to inbound client leads, messages, and consultation requests via website portal, WhatsApp Business, email, and corporate social channels

Monitor digital service storefront and website portal for new trademark application orders, document uploads, and service payments

Guide clients through initial documentation checklist and answer pre-sales queries regarding trademark filing packages and pricing

Monitor status of ongoing client applications and act as bridge between customer and legal/filing team to ensure timely updates

Plan and publish informative, educational, and professional updates across corporate channels (LinkedIn, Facebook, Instagram/XiaoHongShu)

Use Canva to create clean, corporate-style informational graphics, text posts, or success announcements

Monitor and professionally reply to public comments, inquiries, and direct messages, routing high-value leads to senior consultants

Assist in handling, coordinating, drafting, amending, and compiling trademark applications, registration documentations, licensing agreements, and assignment documents

Conduct local and international trademark searches and IP database surveys; liaise with overseas IP agents to coordinate foreign filings, renewals, and prosecution matters

Prepare comprehensive trademark search reports, classification analysis, and official filing documentations; maintain system records and monitor official deadlines

About you

Minimum Diploma or Bachelor's Degree in Business Administration, Law/Legal Studies, Corporate Administration, Mass Communication, or related discipline

1 to 2 years of working experience in corporate service administration, professional customer service, or clerical environments

Proficiency in Microsoft Office (Word, Excel) or Google Workspace (Docs, Sheets)

Basic design ability using Canva for corporate social posts is required

Excellent written and verbal communication skills in English & Mandarin are required to handle corporate documentation and local SMEs, handling Chinese counterpart from China and Chinese-speaking business owners.

High attention to detail; absolute accuracy critical when handling legal names, entity details, and government submission dates

Excellent phone and chat etiquette suited for business-to-business (B2B) consulting

Capable of tracking multiple client folders and government deadlines without losing oversight

Proficient in Microsoft Office Suite and AI-assisted tools for work productivity

About us

We are a professional corporate consulting firm specializing in intellectual property and trademark filings.

What can I earn as an Operations Executive