E-commerce Order Fulfillment & Customer Support Associate

Elitetrax Marketing Sdn Bhd (Harvey Norman); Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Benefits offered by this job

EPF/SOCSO

Leaves & marriage/maternity/paternity

Group insurance & medical

Career path

Job summary

Harvey Norman Malaysia is hiring an eCommerce Assistant to process delivery orders, prepare shipments, and provide frontline customer support for online orders. You will coordinate with store teams, warehouse, and third-party logistcs to meet standard delivery timelines.

Candidates should have minimal SPM or related experience, strong communication skills, and careful attention to detail. Weekend shifts and public holidays may be required.

Qualifications

• Minimum SPM or at least one year experience in customer service.
• Ability to communicate clearly and concisely with external customers and co-workers.
• Meticulous and strong attention to details.
• Prior experience with SAP is ideal but not required.
• Experience handling on-line invoices and E-Logistics preferred.
• Able to work retail hours including weekends and public holidays on rotating shifts (5 working days in a week with 2 off days).

Responsibilities

• Process all delivery orders, handle and pack products from the shop floor to prepare orders for shipping.
• Adhere to SOPs to track, record and handle the flow of inbound and outbound goods safely and efficiently.
• Provide customer service support to resolve enquiries, concerns and requests regarding E-commerce orders.
• Work with retail, warehouse and third-party logistics to ensure the fulfilment of orders within the stipulated time frame.

Skills

Customer service experience

Clear communication

Attention to detail

E-Logistics

SAP familiarity

Education

SPM or equivalent

Tools

SAP

Job description

Harvey Norman Malaysia is hiring an eCommerce Assistant to process delivery orders, prepare shipments, and provide frontline customer support for online orders. You will coordinate with store teams, warehouse, and third-party logistcs to meet standard delivery timelines.

Candidates should have minimal SPM or related experience, strong communication skills, and careful attention to detail. Weekend shifts and public holidays may be required.