E-commerce Ops Strategy & Projects Lead

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Job summary

Shopee is seeking an analytics-driven Operations Associate in Kuala Lumpur to help ideate and deliver high-impact commercial strategies across Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

You will collaborate with multiple departments to derive improvement projects, manage execution, automate processes, collect and analyze data, and present findings to senior management while upholding Shopee’s core values.

Qualifications

• Minimum of a Bachelor's Degree in a related field, with good academic standing.
• Experience or internships in Consulting, Private Equity, Investment Banking, or Startups is preferred.
• Proficient in Microsoft Excel/Google Sheets and a numbers-oriented individual.
• Passionate with a strong interest in the e-commerce industry.
• Good team player with a positive attitude and a strong eagerness to learn.
• Excellent business acumen with a desire to manage your own business.
• Highly analytical with the ability to generate and present meaningful, actionable, data-backed analysis in a structured manner.
• Strong logical thinking and problem-solving skills.
• Proficiency in SQL and Python is a bonus

Responsibilities

• Ideate and develop high-impact commercial strategies and projects, interfacing with multiple departments in Shopee, to improve selling/buying experiences in Shopee and grow the business
• Work with function stakeholders to derive projects that enable business improvement and transformation
• Project manage the execution of identified strategies and projects, working and communicating closely with business stakeholders
• Establish and drive continuous improvement/automation of processes to collect and analyze data, monitor progress, and ensure accurate and timely diagnostic of the business performance
• Be the oracle to analyze trends and take a critical view of the existing business strategy to anticipate risks, uncover areas for improvement, and develop/implement solutions
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner
• Embrace and act as custodian of Shopee’s core values

Skills

Analytical skills

SQL

Python

Excel/Google Sheets

Numbers oriented

Business acumen

Team player

Education

Bachelor's degree

Job description

Shopee is seeking an analytics-driven Operations Associate in Kuala Lumpur to help ideate and deliver high-impact commercial strategies across Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

You will collaborate with multiple departments to derive improvement projects, manage execution, automate processes, collect and analyze data, and present findings to senior management while upholding Shopee’s core values.