E‑Commerce Operations Specialist

Nexigold Jewellery Sdn Bhd; Petaling Jaya; Vor Ort; MYR 33.000 - 50.000; Vollzeit

Zusammenfassung

Nexigold Jewellery Sdn Bhd is looking for a responsible E-Commerce Admin to support daily online sales operations in Petaling Jaya. You will handle customer enquiries, process orders, manage listings, and coordinate with warehouses and couriers.

Fluency in Chinese and strong communication skills are essential. The role involves updating product listings, generating sales reports, and assisting with promotions and events.

Qualifikationen

• Experience in gold jewellery sales is highly preferred.
• Must have good command of spoken and written Chinese.
• Good communication and customer service skills.
• Computer literate with good knowledge of Microsoft Office and online platforms.
• Able to multitask, work independently, and manage tasks efficiently in a fast-paced environment.
• Responsible, organised, detail-oriented, and willing to learn.
• Candidates with experience in e-commerce, online customer service, retail administration, or related fields are also encouraged to apply.

Aufgaben

• Manage daily customer enquiries and orders across WhatsApp, Facebook, Instagram, TikTok, Shopee, website live chat, and other online platforms.
• Provide accurate information on products, pricing, promotions, stock availability, payments, and order status.
• Process online orders, including sales orders, invoices, payment verification, and shipping arrangements.
• Coordinate with the warehouse, branches, courier services, and relevant departments to ensure accurate stock allocation and timely order fulfilment.
• Monitor orders from confirmation to delivery, provide tracking updates, and handle after-sales enquiries or customer complaints professionally.
• Maintain and update product listings, pricing, promotions, inventory, customer records, and order documentation across online platforms.
• Prepare daily, weekly, and monthly online sales reports and provide administrative support for online sales activities, promotional campaigns, livestreams, exhibitions, and special events.
• Perform other administrative and operational duties assigned by Management from time to time.

Kenntnisse

Communication

Chinese

Customer service

Multitasking

Detail-oriented

Tools

Microsoft Office

Online platforms

Jobbeschreibung

Nexigold Jewellery Sdn Bhd is looking for a responsible E-Commerce Admin to support daily online sales operations in Petaling Jaya. You will handle customer enquiries, process orders, manage listings, and coordinate with warehouses and couriers.

Fluency in Chinese and strong communication skills are essential. The role involves updating product listings, generating sales reports, and assisting with promotions and events.