E-commerce Office Assistant

X ONE HOLDINGS SDN. BHD.; Subang Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

X.ONE HOLDINGS SDN. BHD. is seeking a detail-oriented Fulfillment Assistant in Subang Jaya to support daily e-commerce order processing.

You will verify orders across Shopee, TikTok Shop, Shopify and other platforms, print labels, prepare invoices, and coordinate with couriers to ensure timely delivery. The role requires Mandarin communication and the ability to work in a fast-paced fulfilment environment.

Qualifications

• Minimum SPM qualification; relevant experience is an advantage.
• Proficient in Mandarin to liaise with Mandarin-speaking clients.
• Basic computer skills including Microsoft Excel/Google Sheets.
• Good attention to detail and accuracy.
• Responsible, organized and able to work independently and as part of a team.
• Willing to learn and able to work in a fast-paced fulfilment environment.
• Experience in e-commerce, warehouse or order fulfilment is an added advantage.

Responsibilities

• Assist with daily e-commerce fulfilment and order processing.
• Check and verify orders from Shopee, TikTok Shop, Shopify and other online platforms.
• Print and prepare shipping labels, invoices and packing documents.
• Assist with picking, packing and checking products before shipment.
• Coordinate with courier services for daily parcel collection and delivery.
• Update order status and fulfilment records in the system.
• Assist with stock checking, inventory updates and basic warehouse administration.
• Handle filing, data entry and other general office administrative tasks.
• Liaise and communicate with Mandarin-speaking clients regarding orders, delivery and fulfilment matters.
• Coordinate with the fulfilment, retail and inventory teams to ensure orders are processed accurately and on time.
• Report any order discrepancies, damaged items, missing stock or delivery issues to the supervisor.
• Perform other duties as assigned by the supervisor or management.

Skills

Mandarin communication

Excel/Google Sheets basics

Attention to detail

Organized

Independent worker

Team player

Willing to learn

Education

SPM qualification

Tools

Microsoft Excel

Google Sheets

Job description

Assist with daily e-commerce fulfilment and order processing.

Check and verify orders from Shopee, TikTok Shop, Shopify and other online platforms.

Print and prepare shipping labels, invoices and packing documents.

Assist with picking, packing and checking products before shipment.

Coordinate with courier services for daily parcel collection and delivery.

Update order status and fulfilment records in the system.

Assist with stock checking, inventory updates and basic warehouse administration.

Handle filing, data entry and other general office administrative tasks.

Liaise and communicate with Mandarin-speaking clients regarding orders, delivery and fulfilment matters.

Coordinate with the fulfilment, retail and inventory teams to ensure orders are processed accurately and on time.

Report any order discrepancies, damaged items, missing stock or delivery issues to the supervisor.

Perform other duties as assigned by the supervisor or management.

REQUIREMENTS

• Minimum SPM qualification; relevant experience is an advantage.
• Proficient in Mandarin to communicate and liaise with Mandarin-speaking clients.
• Basic computer skills, including Microsoft Excel/Google Sheets.
• Good attention to detail and accuracy.
• Responsible, organized and able to work independently and as part of a team.
• Willing to learn and able to work in a fast-paced fulfilment environment.
• Experience in e-commerce, warehouse or order fulfilment is an added advantage.

X.One® was founded in 2011 as a pioneer in hybrid polymer screen protectors and drop-protection phone cases. Today, we’ve grown into a global mobile accessories brand, reaching over 60 countries. Guided by our philosophy of Extreme Protection, we constantly explore new materials and technologies to create stronger, more reliable products. With deep expertise in impact protection, we continue to innovate and improve. Our goal is to deliver quality, sustainable products and exceptional care to customers worldwide. As an industry leader, X.One® remains committed to protecting your devices and the things that matter most to you.

X.One® was founded in 2011 as a pioneer in hybrid polymer screen protectors and drop-protection phone cases. Today, we’ve grown into a global mobile accessories brand, reaching over 60 countries. Guided by our philosophy of Extreme Protection, we constantly explore new materials and technologies to create stronger, more reliable products. With deep expertise in impact protection, we continue to innovate and improve. Our goal is to deliver quality, sustainable products and exceptional care to customers worldwide. As an industry leader, X.One® remains committed to protecting your devices and the things that matter most to you.