E-commerce Executive

Corvan; Petaling Jaya; On-site; MYR 48,000 - 72,000; Full time

Job summary

Corvan, a fast-growing Malaysian home appliances brand, seeks an energetic e-commerce specialist to manage marketplace stores and drive sales. You will optimise product listings, run promotions, and collaborate with Marketing, Customer Experience, Operations and Product teams while learning from seasoned leaders.

Ideal candidates have 1–3 years in e-commerce, strong analytical skills, and a proactive, ownership-driven mindset in a fast-paced SME setting. Training will be provided.

Qualifications

• Bachelor's Degree in Business, Marketing, E-Commerce or related field.
• Fresh graduates encouraged to apply; Internship in e-commerce is an advantage.
• 1–3 years of e-commerce experience preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and teamwork.

Responsibilities

• Manage Corvan's stores across Shopee, Lazada, TikTok Shop and Corvan.com.
• Create and optimise product listings, descriptions, images and pricing.
• Execute vouchers, bundles, flash sales and promotions.
• Monitor platform health and ensure zero penalties.
• Execute advertising campaigns and monitor ROAS, CTR, CPC, CPA and conversions.
• Respond to customer enquiries and convert to sales.
• Coordinate with warehouse/logistics to minimise fulfilment delays.
• Prepare daily e-commerce performance reports and dashboards.
• Ensure listings and promotions comply with platform policies.

Skills

E-commerce

Analytics

Campaign optimization

Customer experience

Operations coordination

Teamwork

Education

Bachelor's Degree in Business or related field

Tools

Shopee

Lazada

TikTok Shop

Google Ads

Meta Ads

Excel

Job description

Corvan is one of Malaysia's fastest-growing home appliance brands, trusted by hundreds of thousands of customers across Southeast Asia.

Since 2014, we've built award-winning products including the Corvan Spot Cleaner, Cordless Vacuum Cleaner, Air Fryer and more. Today, we're consistently ranked among the Top 10 brands on Shopee and Lazada, and have been featured by Says, World of Buzz, BFM and ProductNation.

At Corvan, we move fast, solve problems, and constantly improve. If you're looking for a place where your ideas matter, your work creates real business impact, and your career can grow quickly, we'd love to meet you.

Who is our ideal candidate?

Hopefully, you!

We're looking for someone who loves e-commerce, enjoys solving problems, thinks commercially, and wants to grow together with one of Malaysia's leading e-commerce brands.

This role isn't just about maintaining online stores. You'll play an important role in growing sales, improving customer experience, optimising campaigns, analysing data, and ensuring our operations run smoothly across Shopee, Lazada, TikTok Shop and Corvan.com.

You'll work closely with our Marketing, Customer Experience, Operations and Product teams while learning directly from experienced e-commerce leaders.

Training will be provided, but we're looking for someone who is proactive, analytical, detail-oriented and willing to take ownership.

What would my job scope be?

1. Marketplace Operations & Store Management

• Manage Corvan's stores across Shopee, Lazada, TikTok Shop and Corvan.com.
• Create and optimise product listings, descriptions, images and pricing.
• Execute vouchers, bundles, flash sales and promotional campaigns.
• Ensure stores remain well-merchandised and fully optimised.
• Monitor platform health and maintain zero operational penalties.
• Plan and execute mega campaigns, product launches and platform promotions.
• Coordinate with marketing, designers, livestream hosts and platform account managers.
• Monitor campaign performance throughout launch periods.
• Perform campaign operational checks including pricing, vouchers and stock accuracy.

3. Performance Marketing (Training Provided)

• Execute advertising campaigns across Shopee Ads, Lazada Ads, Meta and Google.
• Monitor ROAS, CTR, CPC, CPA and conversion performance.
• Assist with keyword research, audience targeting and budget optimisation.
• Conduct A/B testing to improve campaign performance.
• Work with the creative team to develop better-performing advertisements.

4. Customer Experience

• Respond professionally to customer enquiries across marketplace chat platforms.
• Convert enquiries into sales whenever possible.
• Resolve customer issues promptly while maintaining excellent customer satisfaction.
• Work closely with Customer Service and Operations teams to ensure customers receive a seamless experience.

5. Fulfilment & Operations

• Ensure customer orders are processed accurately and shipped on time.
• Coordinate with warehouse and logistics teams to minimise fulfilment delays.
• Monitor inventory availability before campaigns.
• Troubleshoot platform and logistics issues affecting customers.

6. Data Analysis & Reporting

• Prepare daily e-commerce performance reports and dashboards.
• Update daily sales and P&L trackers.
• Analyse sales, conversion rate, traffic, AOV, ROAS and customer behaviour.
• Identify underperforming products and recommend improvements.
• Conduct competitor benchmarking and share actionable insights.

7. Platform Compliance

• Stay updated with Shopee, Lazada, TikTok Shop and Google platform changes.
• Ensure all listings, promotions and advertisements comply with marketplace policies.
• Maintain excellent platform operational health with zero penalty points.

Requirements

We're looking for someone who has:

• Bachelor's Degree in Business, Marketing, E-Commerce or related field.
• Fresh graduates are encouraged to apply. Internship experience in e-commerce is an advantage.
• 1-3 years of e-commerce experience is preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Good communication and teamwork skills.
• Comfortable working in a fast-paced SME environment.
• Able to multitask and prioritise effectively.
• Curious, resourceful and eager to learn.
• High integrity and strong sense of ownership.

During major platform campaigns (e.g. 8.8, 9.9, 11.11, 12.12), you'll be scheduled for selected evening campaign support shifts (approximately 8:00 PM – 1:00 AM). Time-off arrangements will be provided according to company policy.