Collection Executive - E-commerce

Prospect Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Job summary

Prospect Sdn Bhd in Kuala Lumpur is seeking a contract Debt Collection Agent to manage overdue accounts and engage customers via multiple channels. The role requires a degree in Finance/Accounting/Business and 1–2 years of debt collection experience.

You will handle calls, negotiate payment arrangements, maintain records, and ensure compliance with company policies. Strong English and MS Office skills are essential in a fast-paced environment.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of debt collection experience.
• Good command of English and/or native language.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Strong negotiation and communication skills.
• Able to handle pressure in a fast-paced environment.

Responsibilities

• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and elevate issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Skills

Debt collection

Negotiation

Communication

MS Office

English

Education

Bachelor's Degree in Finance/Accounting/Bus. Admin.

Tools

Auto-dialer

Job description

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• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and elevate issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Job Requirements :

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in debt collection or a related field.
• Good command of English and/or the required native language, both written and spoken.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Good negotiation and communication skills.
• Able to handle pressure and work in a fast-paced environment.
• Self-driven, well-organised, detail-oriented, and proactive.
• High level of integrity and professionalism.
• Working days/hours : Monday - Friday / 9AM-6PM
• Status : Contract
• Duration : up to 1 year (subject to extension based on performance and approval)
• Salary: up to RM 3000
• Performance Incentive: up to RM 1000 (depending on performance & KPI)
• Industry : E-Commerce

Job Type: Contract
Contract length: 12 months