Credit Recovery Specialist (Hire Purchase)

Elabram Systems Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 33,000; Full time

Benefits offered by this job

Phone allowance

Medical claim

Performance incentives

Job summary

Elabram Systems Sdn Bhd in Kuala Lumpur is seeking a Credit Recovery Executive (Hire Purchase) to manage outbound collection activities for customers with outstanding payments. You will negotiate payment arrangements and follow up on debts to protect revenue.

The role requires 1–2 years in collections, strong communication and negotiation skills, and fluency in Bahasa Malaysia and English. Working hours are 9AM–6PM, with occasional weekend or after-hours campaigns.

Qualifications

• 1–2 years of experience in collections or call centre operations.
• Experience in hire purchase or auto financing collections is an advantage.
• Strong communication and negotiation skills.
• Able to work in a target-driven environment.

Responsibilities

• Make outbound calls to delinquent customers and meet targets.
• Negotiate payment arrangements and track promises.
• Follow up on broken promises via calls, SMS, and WhatsApp.
• Maintain accurate records of payments and statuses in the system.
• Escalate high-risk cases to senior staff when needed.
• Attend weekend or after-hours campaigns when required.

Skills

Negotiation

Communication

Customer Service

Bahasa Malaysia

English

Tools

CRM software

Job description

Elabram Systems Sdn Bhd in Kuala Lumpur is seeking a Credit Recovery Executive (Hire Purchase) to manage outbound collection activities for customers with outstanding payments. You will negotiate payment arrangements and follow up on debts to protect revenue.

The role requires 1–2 years in collections, strong communication and negotiation skills, and fluency in Bahasa Malaysia and English. Working hours are 9AM–6PM, with occasional weekend or after-hours campaigns.