E-Billing Supervisor: Lead a High-Impact Billing Team

Maples Group; George Town; Sur place; MYR 78 000 - 100 000; Plein temps

Avantages offerts par ce poste

Comprehensive health coverage

Competitive vacation packages

Educational assistance and development

Savings or pension plan

Life insurance

Travel insurance

Global mental wellness programme

Sports clubs and social events

Résumé du poste

Maples Group in Penang, Malaysia seeks an experienced E-Billing Supervisor to oversee the Cayman Islands based E-Billing team and report to the Global Collections Manager. You will supervise workload, drive performance metrics and ensure timely invoice processing across a multi-currency environment.

The role emphasizes continuous improvement, staff development, and strong stakeholder relations, with a focus on maintaining high service levels and robust processes.

Qualifications

• Prior E-Billing knowledge and supervisory experience.
• Strong IT skills and familiarity with financial applications.
• Experience with BillBlast and Aderant.
• Ability to drive performance using key operational metrics.
• Experience with process documentation and development.
• Strong data input accuracy and query resolution.
• Experience in a multi-currency/shared service environment is preferred.

Responsabilités

• Direct supervision of the e-billing team including distribution of workload, training and development and ensuring the team provides a superior level of customer service
• Thorough analysis of team's performance reviews, feedback and action planning aiming for continuous improvement
• Continue to develop the teams skills and knowledge so they meet SLA targets and their yearly SMART objectives
• Work with the Senior E-Billing Specialists to ensure invoices are uploaded in a timely manner and be aware of any client billing requirements
• Continuous and ongoing improvement of the current E-Billing processes by introducing improvements and efficiencies to the current workflows
• Being the point of contact for escalations for the Senior E-Billing Specialists and ensuring the queries are handled correctly and promptly through to appropriate resolution
• The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships

Connaissances

E-Billing knowledge

Supervisory experience

IT skills

Performance metrics

Process documentation

Data accuracy

Multi-currency

Shared service

Self-motivated

Proactive improvement

Teamwork

Can-do attitude

Outils

BillBlast

Aderant

Excel

Word

Description du poste

Maples Group in Penang, Malaysia seeks an experienced E-Billing Supervisor to oversee the Cayman Islands based E-Billing team and report to the Global Collections Manager. You will supervise workload, drive performance metrics and ensure timely invoice processing across a multi-currency environment.

The role emphasizes continuous improvement, staff development, and strong stakeholder relations, with a focus on maintaining high service levels and robust processes.