Billing Operations Team Lead

DHL Express; Petaling Jaya; Sur place; MYR 60 000 - 98 000; Plein temps

Résumé du poste

DHL Express in Malaysia seeks an experienced Billing Specialist to oversee the accurate and timely invoicing process, validate data before billing, and handle external and post-billing transactions in line with global policies.

You will drive the efficient processing of invoices and invoice corrections based on customer billing cycles, while also fulfilling pre- and post-invoicing obligations to meet contractual special billing requisites.

Qualifications

• Minimum 5 years work experience in customer-facing environment.
• Experience in collections, billing, or master data management is preferred.
• Knowledge of global billing policies and audit requirements is a plus.

Responsabilités

• Lead timely and accurate completion of customer invoices, ensuring adherence to SLAs and special billing requirements.
• Drive resolution of shipment issues for correct billing and prompt invoice corrections, addressing customer queries and enabling timely payments.
• Ensure compliance with Global guidelines for handling sanctioned shipments.
• Evaluate risks and opportunities related to unbilled items and invoice corrections, implementing necessary interventions.
• Improve finance and services through process improvements, automation, and standardization.
• Establish and maintain relationships with Global and Regional and Finance teams for issue resolution and payment collection.
• Ensure execution of CRISP controls and ensure compliance with international accounting standards and DHL policies.
• Support internal and external audits and provide relevant billing documentation and information.
• Collaborate on the deployment of EGAP solutions.

Description du poste

DHL Express in Malaysia seeks an experienced Billing Specialist to oversee the accurate and timely invoicing process, validate data before billing, and handle external and post-billing transactions in line with global policies.

You will drive the efficient processing of invoices and invoice corrections based on customer billing cycles, while also fulfilling pre- and post-invoicing obligations to meet contractual special billing requisites.