Dynamic Service & Operations Coordinator

dormakaba Malaysia Sdn Bhd; Subang Jaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

dormakaba Malaysia Sdn Bhd in Subang Jaya is seeking a Service Specialist to help manage the schedules and resources of the deployment team. The role emphasizes coordination, administrative tasks, and direct customer interaction to boost service delivery and satisfaction.

You will support Service Sales & Operations, handle inquiries by phone and email, prepare quotations and invoices, and schedule work orders for Service Engineers to ensure smooth field support and KPI achievement.

Qualifications

• Provide shared support to Service Sales & Operations team.
• Handle customers' enquiries via phone call and emails in his/her assigned territory.
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule on customer work orders until closure for Service Engineers, and ensuring smooth field support operations, to meet KPI.
• Monitor and follow up customer payments, if any.
• Ability to excel in a dynamic setting with organizational and coordination skills.
• Excellent communication skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Excel
• Previous experience in an admin or coordination role is a plus.
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

Skills

customer service

coordination

administrative tasks

communication skills

Excel

Education

NITEC/Diploma in business administration or equivalent

Tools

Microsoft Excel

Job description

dormakaba Malaysia Sdn Bhd in Subang Jaya is seeking a Service Specialist to help manage the schedules and resources of the deployment team. The role emphasizes coordination, administrative tasks, and direct customer interaction to boost service delivery and satisfaction.

You will support Service Sales & Operations, handle inquiries by phone and email, prepare quotations and invoices, and schedule work orders for Service Engineers to ensure smooth field support and KPI achievement.