Service Specialist

dormakaba Malaysia Sdn Bhd; Subang Jaya; On-site; MYR 24,000 - 42,000; Full time

Job summary

dormakaba Malaysia Sdn Bhd in Subang Jaya is seeking a Service Specialist to help manage the schedules and resources of the deployment team. The role emphasizes coordination, administrative tasks, and direct customer interaction to boost service delivery and satisfaction.

You will support Service Sales & Operations, handle inquiries by phone and email, prepare quotations and invoices, and schedule work orders for Service Engineers to ensure smooth field support and KPI achievement.

Qualifications

• Provide shared support to Service Sales & Operations team.
• Handle customers' enquiries via phone call and emails in his/her assigned territory.
• Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
• Effectively schedule on customer work orders until closure for Service Engineers, and ensuring smooth field support operations, to meet KPI.
• Monitor and follow up customer payments, if any.
• Ability to excel in a dynamic setting with organizational and coordination skills.
• Excellent communication skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Excel
• Previous experience in an admin or coordination role is a plus.
• Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

Skills

customer service

coordination

administrative tasks

communication skills

Excel

Education

NITEC/Diploma in business administration or equivalent

Tools

Microsoft Excel

Job description

As aService Specialist, you will play a crucial role in efficiently managing the schedules and resources of our deployment team. Dynamic work environment requires a good coordination and administrative skills to enhance operational efficiency. This will directly contribute to the success of our service delivery and customer satisfaction.

Provide shared support to Service Sales & Operations team

Handle customers' enquiries via phone call and emails in his/her assigned territory

Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.

Effectively schedule on customer work orders until closure for Service Engineers, and ensuring smooth field support operations, to meet KPI.

Monitor and follow up customer payments, if any

Ability to excel in a dynamic setting with organizational and coordination skills

Excellentcommunication skillsto enable interaction with internal and external customers effectively.

Good knowledge and application of Microsoft Excel

Qualification:

NITEC/Diploma in business administration or equivalent

Previous experience in an admin or coordination role is a plus.

Candidate without prior relevant working experience is welcome as on-the-job training will be provided.

Dormakaba was formed through the 2015 merger of DORMA (founded in 1908) and Kaba (founded in 1862), both leaders in access solutions. DORMA specialized in door systems, access control, and emergency exits, while Kaba was known for keys, cylinders, and physical access systems. United by a passion for innovation and customer value, dormakaba is now a global leader in access solutions. We provide a wide range of security products for buildings, serving industries like hotels, airports, hospitals, and offices with reliable, innovative solutions.