Duty Supervisor - KUL

Etihad food group; Kampung Malaysia Tambahan; Vor Ort; MYR 67.000 - 100.000; Vollzeit

Zusammenfassung

Etihad Airways is seeking a Duty Supervisor to plan, direct and supervise airport operations on a shift, ensuring safety, security, customer service, and regulatory compliance across teams and service providers.

You will oversee passenger and aircraft handling, coordinate VIP/PRM guests, liaise with control centers, manage disruption recovery, and drive on-time performance with KPI reporting.

Qualifikationen

• Degree level education desirable or relevant industry experience.
• Experience in supervisory role within a shift environment.
• 5–7 years' experience in service, hospitality, airline, or retail.
• Role requires mature personality with outstanding communication skills.
• Balance guest-centric focus with corporate interests on shift.

Aufgaben

• Oversee passenger and aircraft handling on a shift basis.
• Ensure safety, security, and regulatory compliance on shift.
• Coordinate VIP/MAAS/PRM and special guest requirements.
• Liaise with Guest Control, Network Control and SOC for disruptions.
• Deliver station emergency response plans and business continuity.
• Manage on-time performance and report delays.
• Drive airport ancillary sales and monitor KPI targets.
• Ensure local authority documentation and reporting compliance.

Kenntnisse

Frontline service delivery

Supervisory skills

Communication skills

Team coordination

Ausbildung

Degree level education desirable

Jobbeschreibung

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.

Accountabilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
• Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
• Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
• Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
• Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation

Qualifications

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
• Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
• Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
• Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
• Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.