Airport Operations Supervisor

Etihad Airways; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Etihad Airways in Malaysia is seeking a Duty Supervisor to plan, direct and supervise airport operations on shift, ensuring safety, security and service standards are met while coordinating with guests and providers.

You will manage on-time performance, VIP/MAAS and special guest requirements, liaise with control rooms, and implement emergency response and business continuity plans to deliver exceptional guest experiences.

Qualifications

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
• Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
• Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
• Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift

Responsibilities

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
• Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
• Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
• Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
• Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
• Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
• Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
• Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation

Skills

Leadership

Communication

Shift supervision

Customer service

Education

Degree level education desirable

Job description

Etihad Airways in Malaysia is seeking a Duty Supervisor to plan, direct and supervise airport operations on shift, ensuring safety, security and service standards are met while coordinating with guests and providers.

You will manage on-time performance, VIP/MAAS and special guest requirements, liaise with control rooms, and implement emergency response and business continuity plans to deliver exceptional guest experiences.