Airport Operations Duty Lead — Guest Experience

Gulf Air Group Holding Company; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Gulf Air Group Holding Company in Kuala Lumpur seeks an experienced airport operations supervisor to oversee customer handling areas, ensure service standards, and enforce safety procedures.

You will direct check-in staff, manage irregularities, liaise with security and airline partners, and drive compliance with company policies during delays and downtimes.

The role requires leadership, a national diploma, and relevant dangerous goods certification, with at least five years in similar duties.

Qualifications

• National Diploma or equivalent.
• Certified to handle Dangerous Goods.
• Minimum 5 years of relevant experience.

Responsibilities

• Oversee all customer handling areas including Check-in, Departure Gate, Transit, Arrival.
• Ensure staff perform duties to the highest standard and follow safety procedures.
• Direct Check-in staff for irregularities and excess baggage handling.
• Coordinate with customs, immigration, security, police, medical, cargo, ground transport, catering and other airline staff.
• Brief and de-brief staff, assign pre-flight duties, and discuss discrepancies.
• Ensure policy compliance for delayed services and assist passengers during delays.

Education

National Diploma or equivalent

Certified to handle Dangerous Goods

Job description

Gulf Air Group Holding Company in Kuala Lumpur seeks an experienced airport operations supervisor to oversee customer handling areas, ensure service standards, and enforce safety procedures.

You will direct check-in staff, manage irregularities, liaise with security and airline partners, and drive compliance with company policies during delays and downtimes.

The role requires leadership, a national diploma, and relevant dangerous goods certification, with at least five years in similar duties.