Sales Representative

Etihad Airways; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

Etihad Airways seeks a results-driven Sales Representative (Key Account Manager) to lead sales for trade and corporate accounts in Malaysia. Build relationships, monitor market and drive revenue aligned with commercial targets in the region.

You will develop accounts, present products and negotiate contracts, while coaching team members and coordinating with global sales teams to grow market share.

Qualifications

• Minimum 4 years of relevant sales experience.
• Airline industry sales experience is required.
• Strong commercial and analytical skills.
• Proven ability to lead, coach and mentor team members.
• Stakeholder management across departments, regions and HQ.

Responsibilities

• Establish and maintain relationships with assigned corporate accounts to generate revenue.
• Meet with accounts to communicate products, services and promotions.
• Develop market insights to shape sales strategy and grow market share.
• Coordinate with global sales enablement on promotions and techniques.
• Draft contracts and commercial agreements per policy.
• Represent Etihad at client meetings and industry events.
• Lead strategy for new station/territory development; primary contact for GSA partners.
• Lead country or area commercial projects.
• Coach and onboard new Sales Representatives.
• Execute a structured sales activity plan using available tools and data.
• Analyze market potential to identify sales opportunities.
• Maintain accurate customer data in CRM.

Skills

Sales

Account management

Relationship building

Leadership

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor's degree

Tools

CRM systems

Market research tools

Job description

Etihad Airways is looking for a results-driven Sales Representative ( Key Account Manager) to lead sales activities for assigned trade and corporate accounts in Malaysia. You will build and manage key business relationships, monitor the market and competitor landscape, and drive revenue in line with Etihad's commercial targets, playing a direct role in the airline's growth and profitability in the region.

What you'll be doing:

• Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenue for the organization
• Meet regularly with accounts to communicate new products, services and promotions, and act as a trusted advisor to build long‑term partnerships
• Research and analyze competitor, market and industry information to shape the best sales approach and grow Etihad's market share
• Coordinate with global sales enablement on promotional and sales techniques
• Draft and negotiate contractual and commercial agreements in line with company policy
• Represent Etihad at client meetings and external industry events
• Lead strategy for new station/territory development and act as the primary point of contact for GSA partners where applicable
• Lead country or area commercial projects as assigned
• Coach and mentor new Sales Representatives joining the team, including onboarding, training and client visit support
• Execute a structured sales activity plan using available tools, data and insights from Sales Strategy and Planning
• Analyze market potential to identify and convert sales opportunities into revenue
• Maintain accurate and current customer data in Etihad's CRM system

Qualifications

Education & Experience

• Bachelor's degree with a minimum of 4 years of relevant sales experience
• Airline industry sales experience is required
• Strong commercial and analytical skills, with relevant market experience
• Demonstrated ability to lead, coach and mentor team members
• Strong stakeholder management skills across departments, regions and HQ functions
• Ability to represent the country/station, including collecting, structuring and presenting information to varied audiences
• A combination of sales acumen, customer service excellence and industry knowledge to effectively represent the airline and drive revenue growth

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com