Airport Duty Officer

Gulf Air Group Holding Company; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Gulf Air Group Holding Company in Kuala Lumpur seeks an experienced airport operations supervisor to oversee customer handling areas, ensure service standards, and enforce safety procedures.

You will direct check-in staff, manage irregularities, liaise with security and airline partners, and drive compliance with company policies during delays and downtimes.

The role requires leadership, a national diploma, and relevant dangerous goods certification, with at least five years in similar duties.

Qualifications

• National Diploma or equivalent.
• Certified to handle Dangerous Goods.
• Minimum 5 years of relevant experience.

Responsibilities

• Oversee all customer handling areas including Check-in, Departure Gate, Transit, Arrival.
• Ensure staff perform duties to the highest standard and follow safety procedures.
• Direct Check-in staff for irregularities and excess baggage handling.
• Coordinate with customs, immigration, security, police, medical, cargo, ground transport, catering and other airline staff.
• Brief and de-brief staff, assign pre-flight duties, and discuss discrepancies.
• Ensure policy compliance for delayed services and assist passengers during delays.

Education

National Diploma or equivalent

Certified to handle Dangerous Goods

Job description

MAIN OBJECTIVE

To oversee various customer handling areas of airport operations ensuring highest standardof service and following safe secure working procedures

MAIN DUTIES

Oversee all customer handling areas Viz Check-in Departure Gate Transit Arrival Ensure all functions are accurately and promptly carried out by company staff as wellas Handling Agent Staff to the highest degree of standard Assign pre-flight duties to all staff and conduct de-briefing to discuss thediscrepancies Direct Check-in staff in handling passengers for any irregularities invalid documentsetc Direct Check-in staff in dealing excess baggage charges Make decisions regardingcharging and waiving of charges In case of Denied Boarding guide check-in staff and deal passengers Ensureupdating SSCI for downgrading or offloading customers Establish and maintain good working relationships with customs immigration security police medical cargo ground transport catering duty free couriercompanies tour operators and other airline staff Ensure that Company Policy and local policies for handling delayed services arefollowed and that delayed passengers are given all assistance during such delays Ensure that the handling agents output is according to company standards and inaccordance with the agreed contract Ensure strict adherence of company safety and security standards Ensure Company Regulations are being followed with regard to lost found damagedbaggage and that the time factor in this connection is not exceeded Ensure that staff on shift wear company uniform to the required standard Ensure that adequate stock level of all stationery and supervises distribution thereof Ensure quality service to V I Ps unaccompanied children etc in areas of arrival departure and during transits Coordinate with Lounge staff Communicate with Duty Manager Airport Manager to upgrade A C equipment ifnecessary in terms of over sales etc Liaise with Airport Support Unit WWCC for VCRS Virtual Coupon Records updates incase of misconnections involving rerouting Monitor catering figures and update catering unit well ahead to prevent wastage Carry out any other tasks or duties as assigned by Airport Manager Encourage GHA Ground Handling Aent staff to sell more ancillaries and generaterevenue Brief the DMs APM Airport Duty Manager Airport Manager regarding shortfall of theGHAs on daily basis Monitor the ramp activities Review the GSRs Ground Safety Reports and discuss with APM for appropriate action

EDUCATION & TRAINING

National Diploma or equivalent.Certified to handle Dangerous Goods

EXPERIENCE

Minimum 5 years of relevant experience.