DSS Resident Engineer- (IT Engineer)

Unisys; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

Unisys in Malaysia is seeking a hands-on Campus IT Engineer to provide on-site support for a client on campus, ensuring smooth day-to-day operations and resolving technical challenges across Windows, macOS, and Linux.

You'll manage devices, onboard new employees, maintain AV systems and meeting room tech, and use JAMF, Intune, and ServiceNow while adhering to security policies. Based in Senai, Johor, with after-hours support when required.

Qualifications

• High school diploma, GED, or equivalent.
• 4-6 years of hands-on IT support experience.
• Strong troubleshooting across Windows, macOS, and Linux.
• Experience with hardware repairs and workstation setup.
• Familiarity with endpoint management tools (JAMF, Intune) and ticketing systems (ServiceNow).

Responsibilities

• Provide deskside IT support for critical/high-priority users.
• Troubleshoot and resolve hardware, software, and OS issues across Windows, macOS, and Linux.
• Assist with onboarding by setting up equipment and accounts for new employees.
• Assemble and configure workstations (PCs, laptops, monitors).
• Perform physical repairs (RAM, SSD, battery replacements).
• Manage IT asset inventory and stock levels.
• Set up and maintain office peripherals (printers, docking stations, monitors, etc.).
• Support and troubleshoot meeting room audio-visual equipment, including Crestron systems.
• Follow company security policies and IT procedures.

Skills

Deskside support

Windows

macOS

Linux

Troubleshooting

Onboarding

AV equipment

Office peripherals

Endpoint management

Ticketing systems

Education

High school diploma/GED or equivalent

Technical certification or Associate Degree in IT

Tools

JAMF

Intune

ServiceNow

Job description

What Success Looks Like In This Role

We're seeking a hands-on Campus IT Engineer to provide on-site support for one of our valued clients - a world-leading company renowned for engineering high-performance household appliances.

In this role, you'll be the trusted IT partner on campus, ensuring smooth day-to-day operations, resolving technical challenges, and keeping systems and meeting spaces running seamlessly.

Key Responsibilities

End-User Support

• Provide deskside support for critical and high-priority users
• Troubleshoot and resolve hardware, software, and OS issues across Windows, macOS (Apple products) , and Linux
• Assist with onboarding by setting up equipment and accounts for new employees

Hardware & Asset Management

• Assemble and configure workstations (PCs, laptops, monitors)
• Perform physical repairs (RAM, SSD, battery replacements)
• Manage IT asset inventory and stock levels
• Set up and maintain office peripherals (printers, docking stations, monitors, etc.)

AV & Meeting Room Technology

• Support and troubleshoot meeting room audio-visual equipment, including Crestron systems

Tools & Compliance

• Use JAMF, Intune, and ServiceNow for device management and ticketing
• Follow company security policies and IT procedures

You will be successful in this role if you have:

Qualifications

Required

• High school diploma, GED, or equivalent
• 4-6 years of hands-on IT support experience
• Strong troubleshooting skills across Windows, macOS, and Linux
• Experience with hardware repairs and workstation setup
• Familiarity with endpoint management tools (JAMF, Intune) and ticketing systems (ServiceNow)

Nice to Have

• Technical certification or Associate Degree in IT or related field
• Experience with AV/Crestron equipment

Other Requirements

• Based in or willing to commute to Senai, Johor
• Availability for occasional after-hours support when required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.