Driver Partnerships & Onboarding Lead

Lalamove; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Lalamove Malaysia is seeking an enthusiastic Driver Operations Associate to support our local operations and onboarding. You will work with the operations team to onboard driver partners, manage referrals, and ensure a smooth onboarding process.

You will thrive in a fast-paced environment, communicate effectively, and adapt quickly to changing needs while upholding company SOPs and delivering high-quality service.

Qualifications

• Diploma or higher in any field is preferred but not mandatory.
• Previous experience in driver/community management or field team recruitment is a plus.
• Outgoing and open-minded personality capable of interacting with diverse people and scenarios.
• Strong ability to prioritize and maintain quality in a fast-changing environment.

Responsibilities

• Identify and acquire key referrers, industry influencers, and local community leaders who can support mass lead generation efforts.
• Target and onboard car rental companies as core strategic affiliates to tap into their existing pool of vehicle hirers.
• Prospect and onboard diverse types of affiliates—such as automotive workshops, driving schools, and digital driver communities to continuously expand and boost the driver leads funnel.
• Develop and manage affiliate and referrer activities to drive consistent, high-volume driver registrations.
• Plan and execute on-the-ground strategies and field activations to achieve driver acquisition targets.
• Keep up with market trends and competitor driver incentives to ensure our referral program remains competitive.
• Ensure referred driver leads successfully complete the full onboarding and registration cycle.
• Train and guide affiliates and referrers to fully understand the platform's referral system and driver app.
• Manage referrer and driver enquiries to resolve onboarding friction on the ground.

Skills

Communication skills

Adaptable

Prioritization

Education

Diploma or higher in any field

Job description

Lalamove Malaysia is seeking an enthusiastic Driver Operations Associate to support our local operations and onboarding. You will work with the operations team to onboard driver partners, manage referrals, and ensure a smooth onboarding process.

You will thrive in a fast-paced environment, communicate effectively, and adapt quickly to changing needs while upholding company SOPs and delivering high-quality service.