Driver Operations Associate, Fleet Onboarding (6-month contract)

Lalamove; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Lalamove Malaysia is seeking an enthusiastic Driver Operations Associate to support our local operations and onboarding. You will work with the operations team to onboard driver partners, manage referrals, and ensure a smooth onboarding process.

You will thrive in a fast-paced environment, communicate effectively, and adapt quickly to changing needs while upholding company SOPs and delivering high-quality service.

Qualifications

• Diploma or higher in any field is preferred but not mandatory.
• Previous experience in driver/community management or field team recruitment is a plus.
• Outgoing and open-minded personality capable of interacting with diverse people and scenarios.
• Strong ability to prioritize and maintain quality in a fast-changing environment.

Responsibilities

• Identify and acquire key referrers, industry influencers, and local community leaders who can support mass lead generation efforts.
• Target and onboard car rental companies as core strategic affiliates to tap into their existing pool of vehicle hirers.
• Prospect and onboard diverse types of affiliates—such as automotive workshops, driving schools, and digital driver communities to continuously expand and boost the driver leads funnel.
• Develop and manage affiliate and referrer activities to drive consistent, high-volume driver registrations.
• Plan and execute on-the-ground strategies and field activations to achieve driver acquisition targets.
• Keep up with market trends and competitor driver incentives to ensure our referral program remains competitive.
• Ensure referred driver leads successfully complete the full onboarding and registration cycle.
• Train and guide affiliates and referrers to fully understand the platform's referral system and driver app.
• Manage referrer and driver enquiries to resolve onboarding friction on the ground.

Skills

Communication skills

Adaptable

Prioritization

Education

Diploma or higher in any field

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for an enthusiastic and motivated Driver Operations Associate who can work well under pressure and has great communication skills. The ideal candidate should not be afraid to try new things and get ready to make history together with the rest of the ops team at Lalamove Malaysia.

• Identify and acquire key referrers, industry influencers, and local community leaders who can support mass lead generation efforts.
• Target and onboard car rental companies as core strategic affiliates to tap into their existing pool of vehicle hirers.
• Prospect and onboard diverse types of affiliates—such as automotive workshops, driving schools, and digital driver communities to continuously expand and boost the driver leads funnel.
• Develop and manage affiliate and referrer activities to drive consistent, high-volume driver registrations.
• Plan and execute on-the-ground strategies and field activations to achieve driver acquisition targets.
• Keep up with market trends and competitor driver incentives to ensure our referral program remains competitive.
• Ensure referred driver leads successfully complete the full onboarding and registration cycle.
• Train and guide affiliates and referrers to fully understand the platform's referral system and driver app.
• Manage referrer and driver enquiries to resolve onboarding friction on the ground.
• An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background)
• An ambitious individual who has a go-getter attitude to bring solutions and ideas to the needs of the daily operations
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Autonomous and adaptable attitude to cope with an ever-changing working environment
• Strong understanding to adhere to company process and SOPs and provide accurate, valid and complete information by using the right methods/tools
• Diploma or higher in any field is preferred but not mandatory
• Previous experience in driver/community management or field team recruitment is a plus