Distribution Executive

Sutera Harbour Group; West Coast Division; On-site; MYR 42,000 - 64,000; Full time

Job summary

Sutera Harbour Group is seeking a Distribution Executive to support the Revenue team in daily channel distribution across properties. You will keep rates, availability and inventory accurate on all channels, protect rate parity, and support direct bookings and third-party production.

Responsibilities include loading rates and promos, maintaining channel mappings, ensuring brand.com parity, monitoring content quality, and preparing regular channel reports for management review.

Qualifications

Responsibilities

• Load and maintain rates, availability, restrictions and promotions on all channels.
• Implement BAR changes, inventory updates and stop-sell/min-stay controls as directed by the Revenue Manager.
• Create rate plans and map rates in channel manager, PMS and OTA extranets.
• Check rate parity daily with Lighthouse; report discrepancies and leakage the same day.
• Ensure brand.com rates/offers/links are accurate; verify metasearch pricing.
• Keep descriptions, images, facilities and policies accurate across channels.
• Improve OTA content and listing scores; monitor guest review scores by channel.
• Monitor connectivity of channel manager, PMS and booking engine; escalate issues with vendors/OTA support.
• Assist Reservations and Finance with OTA and direct booking billing and VCC issues.
• Maintain relationships with OTA market managers; enforce extranet security (2FA, no shared logins).
• Prepare weekly/monthly channel production reports and management slides.
• Stay up to date with distribution trends and propose improvements.

Job description

The Distribution Executive supports the Revenue team in the daily execution of distribution across all properties. The role keeps rates, availability and inventory (ARI) accurate on all channels (OTAs, brand.com,

metasearch, GDS and offline travel agents), protects rate parity, keeps listings up to date and prepares timely channel reports. The Executive works closely with Reservations, Sales, MARCOM and Finance to support direct bookings and third-party production.

Responsibilities

• Load and maintain rates, availability, restrictions and promotions accurately on all channels.
• Implement BAR changes, inventory updates and stop-sell / min-stay controls as instructed by the Revenue Manager.
• Create rate plans and complete rate mapping in the channel manager, PMS and OTA extranets.

2. Rate Parity & Direct Booking

• Check rate parity daily with Lighthouse and test bookings; report discrepancies and rate leakage the same day.
• Ensure brand.com rates, offers and booking links are accurate, and check metasearch (e.g. Google Hotel Ads) price accuracy.

3. Content & Listings

• Keep descriptions, images, facilities and policies accurate and consistent on all channels, including Google Business Profile.
• Improve OTA content and listing scores, and monitor guest review scores by channel.

4. Systems & Coordination

• Monitor channel manager, PMS and booking engine connectivity; raise and follow up issues with vendors and OTA support.
• Assist Reservations and Finance on OTA and direct booking billing, payment and virtual card (VCC) issues.
• Maintain good relationships with OTA market managers and follow extranet security practice (2FA, no shared logins, report phishing).

5. Reporting

• Prepare pick-up, weekly and monthly channel production reports and management presentation slides as required.
• Stay up to date with distribution trends and suggest areas of improvement.