Distribution & Channel Strategy Lead

Sutera Harbour Group; West Coast Division; On-site; MYR 42,000 - 64,000; Full time

Job summary

Sutera Harbour Group is seeking a Distribution Executive to support the Revenue team in daily channel distribution across properties. You will keep rates, availability and inventory accurate on all channels, protect rate parity, and support direct bookings and third-party production.

Responsibilities include loading rates and promos, maintaining channel mappings, ensuring brand.com parity, monitoring content quality, and preparing regular channel reports for management review.

Qualifications

Responsibilities

• Load and maintain rates, availability, restrictions and promotions on all channels.
• Implement BAR changes, inventory updates and stop-sell/min-stay controls as directed by the Revenue Manager.
• Create rate plans and map rates in channel manager, PMS and OTA extranets.
• Check rate parity daily with Lighthouse; report discrepancies and leakage the same day.
• Ensure brand.com rates/offers/links are accurate; verify metasearch pricing.
• Keep descriptions, images, facilities and policies accurate across channels.
• Improve OTA content and listing scores; monitor guest review scores by channel.
• Monitor connectivity of channel manager, PMS and booking engine; escalate issues with vendors/OTA support.
• Assist Reservations and Finance with OTA and direct booking billing and VCC issues.
• Maintain relationships with OTA market managers; enforce extranet security (2FA, no shared logins).
• Prepare weekly/monthly channel production reports and management slides.
• Stay up to date with distribution trends and propose improvements.

Job description

Sutera Harbour Group is seeking a Distribution Executive to support the Revenue team in daily channel distribution across properties. You will keep rates, availability and inventory accurate on all channels, protect rate parity, and support direct bookings and third-party production.

Responsibilities include loading rates and promos, maintaining channel mappings, ensuring brand.com parity, monitoring content quality, and preparing regular channel reports for management review.