Dispatcher

Jingdong Development France; Shah Alam; Presencial; MYR 50 000 - 73 000; Tempo integral

Resumo da oferta

JINGDONG Logistics is part of the JD.com group and a technology-driven logistics provider. You will join a global team delivering end-to-end warehousing, transportation, and delivery services powered by automation and data intelligence.

The role covers coordinating transport capacity and dispatch, overseeing warehouse and delivery operations, and working with service providers and customers to resolve issues quickly.

Responsabilidades

• Coordinate transportation capacity and daily dispatching for customer warehouse pickups, coordinating service providers, vehicles and drivers.
• Oversee end-to-end warehouse and delivery operations, from goods arrival to delivery, resolving exceptions at each stage.
• Communicate with delivery service providers, fleets and customers to follow up on progress and resolve issues.
• Compile daily operation data and respond promptly to exceptions to ensure smooth execution.

Descrição da oferta de emprego

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

1. Transportation Capacity & Dispatch Management

• Responsible for arranging transportation capacity and daily dispatching for customer warehouse pickups, coordinating service providers, vehicles, and drivers to ensure pickup tasks are carried out smoothly.
• Responsible for the sorting and outbound processing of bulky-item orders at self-operated warehouses, as well as delivery route arrangements, with proper allocation of vehicles and delivery resources.

2. Warehouse & Delivery Operations Management

• Follow up on the end-to-end process from goods arrival at the warehouse, sorting and outbound processing to delivery; coordinate and resolve exceptions at each stage to ensure smooth business operations.
• Arrange the daily dispatching of vehicles, drivers, and routes based on order and delivery requirements.

3. Service Provider & Customer Coordination

• Responsible for daily communication and coordination with delivery service providers, fleets, and drivers, and follow up on task execution and exception handling.
• Coordinate with customers regarding the delivery progress of bulky-item B2C orders, follow up on delivery appointments, delivery, proof of delivery, and other fulfillment activities, and promptly coordinate the resolution of any exceptions.

4. Operations Data & Issue Follow-up

• Responsible for compiling daily data related to orders, pickups, outbound processing and deliveries, following up on business execution.
• Respond promptly to operational exceptions, and coordinate with relevant parties to resolve issues, and following through until closure.
• Arrange the daily dispatching of vehicles, drivers, and routes based on order and delivery requirements.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.